Damage Restoration Services

4.8

Based on 378 reviews

20:23 30 Nov 21

Our apartment community began working with RestorePro in June of 2020 after a large flood that occurred in one of our apartments. Since June, we have used them for a multitude of services they provide. James Wood is a wonderful Mitigation Manager - he makes us feel like a valued client and that we are in good hands!

Cory Byerly

18:50 29 Nov 21

Still currently working with this company to repair massive water damage to my home. Wanted to specifically mention Josh and Cameron. They’ve been extremely communicative through the first few weeks while I’ve been overwhelmed. They’ve answered questions, and have gone above and beyond to explain what they’re currently doing and each next step. So helpful. Highly recommend this company!

Christine Quante

20:47 23 Nov 21

The entire team was very responsive. JR, Antonio, Chris, Marty, Donnie, are just a few that helped in the water remediation in my downstairs. They called and scheduled their visits. They were on time. The Project Manager, JR, explained in detail exactly what the cleanup process would be. Then the team delivered! Seamless process in coordinating with my insurance company too. Would definitely recommend!

Donnise Brown

15:06 09 Nov 21

I noticed some water damage on my first floor ceiling, in my kitchen, which is directly over my master bathroom. I didn't know what to do or what was causing it. Restore Pro was recommended to me to try. Corey came out the next day after I called Restore Pro to take a look at the damage. He walked me through the steps of what could be causing the issue and how to fix it. His team came out and did an awesome job of locating and isolating the leak. Katie called me to follow up and to update me on next steps, as well. The whole team is great! I would definitely recommend Restore Pro. I look forward to working with them when I decide to do some upgrades to my home.

Donna Whitley

17:41 21 Oct 21

It all started with a hot water leak that created more damage than I could have imagined. I reached out to Restore Pro and their demo/remediation team set a standard that the rest of the business/teams will have to measure up to. It started with my first call with JR Woods, who I must say has made me feel like a priority through all of this. He was quick to explain the process and to get his team on the project. That team was Josh Goins and Juan Torres. These guys were not only professional, but they also left everything clean, made me laugh through the chaos and let me know step by step of what to expect along the way and have been phenomenal to work with. Kathleen is so sweet and has also been great about checking in with me, making sure everything is going well and that I didn’t need anything else along the way. My ONE and ONLY complaint is that I don’t get to work with this team on the entire project and must move on to the next team for the last leg of this restoration. JR, Josh, Juan, and Kathleen, I can’t thank you enough for everything, nor can I say enough great things about your team. Thank you again for making the first steps of this process a pleasant one!!!!!! Your customer service has been second to NONE!!!! YOU guys’ ROCK!!!!

sterling glenwood

20:41 10 Sep 21

Our business has used RestorePro for the third time this past week. I thought it was about time that I take the time to say something nice about them. We are a historic, mid-rise apartment building in Raleigh. Our projects are on the smaller side for them but they have treated our business with the utmost care and respect. We have found the team at RestorePro to return our calls quickly, get an estimator to our site also, quickly and best of all, we have found them to be quite reasonably priced! We will use them again, should the need arise.

Kelly McHugh

17:34 09 Sep 21

In June of 2020, in the middle of Covid, our family suffered a major home fire. The crisis management skills the RestorePro team demonstrated was phenomenal. They professionally and compassionately stepped in to help us navigate the restoration process. They provided assistance on all levels - from the dwelling reconstruction, to the care of our personal contents as well as insurance interfacing - they are pros. We truly felt taken care of during a very uncertain time. We will be forever grateful to the entire team. Thank you!

Regina Smith

22:00 10 Aug 21

RestorePro came in and started working on fixing my water damage. Corey was very nice, well they all were. All the guys that come by to work were helpful with answering my question and explaining the process. I would highly recommend RestorePro especially my crew very nice guys. Thanks Corey, Josh, Juan and Justin. They were always on time and good with the clean up.

Kenlisha B

19:43 10 Aug 21

This review is based on the contractor Jaimie Wood. The day of my house fire was devastating for me . Jaimie reached out and helped make sure that I/we understood everything that was happening from that day going forward and he made sure that my family was not too overwhelmed being they lost mostly everything inside. Even though I went with a different company to do the overall work I would recommend Jaimie as an individual contractor. Customer Experience do go along way. Thank you Jaimie !!

Ryan Sultan

20:29 06 Aug 21

Jake and the restore pro team were AWESOME! Jake was on time for every appointment and always returned texts and calls. The process was informative and moved quickly with a solid plan of action. Our bathroom remodel from a plumbing leak came out beautiful which included all new tile, paint, plumbing, shower reconstruction and glass installation. Highly recommend Jake and his team to navigate you through a tough ordeal! A plus is how clean and organized the guys worked.

Lorraine Ali

17:05 23 Jul 21

If I could give this company 10 stars, I would. The work performed was great and I can't say enough about the customer service. The project manager Kyle was amazing and literally always on time. The work was completed quickly and the finished work was superb. I am very happy with the service and highly recommend this company for all of the reasons above and more!

Diane

21:39 14 Jul 21

We Were extremely pleased with RestorePro - Troy and his team (Ulises, Will, and Mario) provided outstanding service in the demolition of water damaged bathroom and mold remediation in the kitchen ceiling. Throughout the process, no damage was done to interior of our home, and they worked the entire day to complete the task at hand.Troy was eager to please in all that he did. Not only was he professional, but also personable and kind. We are very thankful for Troy and his team and the great work that was done.

Kirk Cassels

20:53 22 Jun 21

Immediate response to the query, with up-to-date communication ensuring an efficient and timely process throughout! Absolutely seamless with insurance, providing a BIG relief. Patrick and Josh are great guys who were thorough and informative every step of the way,

Eric Strausz

16:41 19 Jun 21

Great place to pick up used furniture and other items. They were wonderful about picking up our sofas recently for donation. Have dropped off many items to them in the past. Great Organization, very friendly folks!

Martha Williams

13:04 08 Jun 21

Liz From Durham WroteRestorePro Durham is a great team! They provided efficient and careful support after my parent's kitchen fire and worked seamlessly with other teams involved. Sue Williams led the team with calm, positive direction and gave our family a feeling of confidence going into a very stressful, confusing situation.

Bryce Reid

01:43 03 Jun 21

I’m very happy with the work performed by RestorePro. I arrived home to most of my house being flooded so I called on a Sunday after a holiday and Corey Ritter’s crew was out in less than an hour to start the drying out process. They worked directly with the insurance company to get an estimate together. I also used them for the reconstruction process. Chris Davis’s crew did good work. I felt informed about what was going on throughout the process. I appreciated the weekly calls from Ashley or Molly just to make sure I was happy with everything and to see if I had any questions. There was an issue that arose after construction was finished and Chris quickly got someone out to take care of it. I highly recommend RestorePro.

Hannah Williamson

14:35 27 May 21

Jason & Leslie are both great to work with! They always respond super fast & answer all questions! This company goes above & beyond to provide the best service possible for all their clients.

Robert P. McNeil, Sr.

15:22 17 May 21

RestorePro was great from start to finish! I hope to never go through this experience again, but would definitely use RestorePro if necessary. The Project Manager - Jake - was exceptional in his communication, promptness, and attention to detail with regards to the repairs and follow-up . He was very professional and courteous throughout.Thank you.

Robert P. McNeil, Sr.

14:02 07 Apr 21

JR and his team were very professional and courteous throughout the entire process. The project was clearly explained with timely follow-up by all staff. They were careful to protect the home during entry and removal of equipment and supplies.Thank you!

Taylor Nichols

15:50 24 Mar 21

I have never had any major damage to my home before so this was/has been a very new and stressful experience. RestorePro and the employees I have worked with (Corey, Scott, Antonio, Juan and Ashley) have all been incredible. When I first called to get something scheduled, they put me on their top priority list right away. I was kept up to date on when they would be coming by, what they would be doing and what I needed to do to prepare. Corey was amazing to work with and answered any and all of my questions that I had right off the bat. He was extremely helpful and open about the whole process. Antonio and Juan were the two gentlemen that had to rip up my floor in order to make my home livable again. They were extremely efficient, polite, professional, and made sure I was as comfortable as possible given the circumstances. Their work was fantastic. Ashley always kept me in the loop on scheduling and was available to call or email at any time. With a large home project like mine, that is super valuable. Scott explained the next steps in my process and kept me up to date. I felt prepared throughout the whole experience. The entire RestorePro team has been phenomenal and I would recommend them for any project. Thank you!

Samuel Murray

14:28 23 Mar 21

We could not have had a better experience with RestorePro. They were on our property within an hour of a water damage situation ready to work. Corey, Matt, Drew, Christian, and their entire team was professional, knowledgeable, and performed at a high level. I would recommend them for anyone in need of emergency restoration work and will definitely be using them again in the future when the time comes.

Dan Vad

20:51 16 Mar 21

RestorePro Reconstruction provided their services when our house flooded. RestorePro came out the very next day, assessed the damage quickly and accurately. I highly recommend ResorePro services for their honest, well executed, no nonsense service. They made the process of getting our house back in order easier than I ever imagined. Thank you!

Abby Garcia

02:01 12 Mar 21

We had water damage to our flooring due to an overflowing toilet. What a nightmare! However, I immediately reached out to RestorePro (around midnight) and I was connected with the on call Manager right away who walked me through my next steps. I am thankful for Josh Oliver for getting his amazing crew to my home right away (on an early Sunday am) and reassuring me that they would take care of us and not to worry. Ashley called me periodically to check on things and to see if I had any additional questions or concerns. Antonio and Juan were so kind, so professional and very knowledgeable. When it came time to take my flooring up, they spent a good bit of time prepping the area to ensure the rest of my home was not covered in dust and dirt from the removal. They worked nonstop when they were at my home. JR was the Mitigation Manager in charge and was also very professional and did a wonderful job communicating the next steps with me. When I had a question or concern, he was happy to explain things to me and point me in the right direction. They are an amazing team. I hope that I don’t have to call them again only because I do not wish to have anymore water damage or any other type of damage to my home, but if I were to, I know exactly who to contact! Thank you so much to the entire team at RestorePro!

Brittni Adams

14:19 03 Mar 21

Highly recommend RestorePro! The water line to our fridge bust and flooded the kitchen. This was the first time we have ever had something like this happen. RestorePro did a great job and were very professional. Juan, Antonio and Corey were always there on time and we’re great about working with our schedules. They were also very informative and answered any questions we had throughout the whole process.

Bryan Jones

08:51 28 Feb 21

Thank you for rebuilding my friends home after they had a major fire loss! I have used your services in other markets so didn’t hesitate to refer you to my friends. There house looks amazing and are beyond happy. I will continue to send business your way!

david & jennifer robinson

00:18 20 Feb 21

JR, Corey, and the team were AMAZING. Right from Day 1, JR made us feel more at ease, explaining every detail at every step of the process. I can’t imagine how stressed we would have been without them! JR was incredibly thorough and friendly (and very patient with our questions!) The updates from JR and Corey made us feel totally on the same page throughout the entire process. We can’t say enough about them: we are SO glad we went with this company. Thank you, JR! Thank you, Corey! Thank you, RestorePro!!

Jennifer Blanchard

23:22 09 Feb 21

RestorePro has been awesome with our water damage clean up, drying and inspection. Corey, Kevon and Jack were so great and easy to work with. They all knew what they were doing and did it efficiently. Very responsive. They were even great with my dog. I highly recommend this company and their service!

Megan Chadwick

16:39 20 Jan 21

Corey, Kevon and Jack did a fantastic job mitigating all the damage from a water leak that saturated my crawl space, carpet and laminate. The team made sure to explain everything and took time to answer all my questions. They were accessible and kind. I would highly recommend RestorePro because of the work they did. And continue to do now with the restoration process.

Israel Cruz

15:39 18 Jan 21

I am still in the process of getting my home repaired from a water leak; however, my current experience with this company has been amazing. I have been working with Corey, JR, and Adam and they have been nothing but great and responsive to my questions related to the repairs needed.The group of individuals that I am working with are always respectful of my time and our home in trying to make the repairs and fully transparent on what to expect. They were also very responsive to e-mails and texts when inquiring about when they would coming by the house to do work.I will continue to update my review with all the work being completed, but this business is really great to work with so far.

Tara Wind

13:58 15 Jan 21

RestorePro was on-time, professional and efficient. Juan and Antonio are so friendly and hard-working. They were here until late at night when my water damage first happened and also helped with the demo in the following days. Corey and his staff communicated with me well via text or email. Highly recommend!

Sarah Stribling

01:40 06 Jan 21

RestorePro really went above and beyond helping to address the mold issues I was having in my house. Joe came out for the initial inspection and was extremely thorough and checked out every issue I asked about no matter how small. He was happy to answer any and all of my questions and give recommendations for how to prevent the mold from returning. He came out immediately after calling and had a team come the next day to perform the cleaning. Jimmy and Chris were absolutely wonderful and cleaned all of the mold beyond what I thought was possible. They even cleaned all of my windows when they were only expected to clean the ones with mold growth. It’s like living in a whole new house, and I can sleep well knowing that my house is safe from mold. The entire team is incredibly nice and a pleasure to work with. Thank you so much for all of your help, RestorePro!

Anthony Ciotti

17:45 17 Dec 20

I had water damage to my third floor bathroom caused by a overflowing water tank. RestorePro was there quickly. The team led by Jacob Gay was very professional. It was a pleasure working with him. He kept me informed every step of the way. His team did a excellent job. I would definitely use RestorePro again if needed. Thank you.

Sarah Ford Neorr

16:08 02 Dec 20

So grateful to Corey, JR, and the team at RestorePro for their great work! We had extensive water damage to our hardwood floors and crawlspace due to a leaky dishwasher. This crew was reliable, professional, considerate, and fast! Easy to work with, reassuring, and they definitely know what they are doing. I never want to deal with water damage like this again, but if I had to, I would absolutely call RestorePro!

Lynn Queathem

18:53 16 Oct 20

RestorePro performed cleanup in my daughter’s townhome following a fire that occurred in the unit next door to hers. We were referred to RestorePro by our insurance agent and chose them to perform the work over the other companies we consulted. We worked with Sue, the contents manager, who was extremely professional, provided realistic guidance and recommendations, and was quick to respond and followup on all of our questions and requests. The team who performed the interior cleanup arrived on time, was exceptionally thorough, and careful. We would highly recommend RestorePro to anyone who needs any type of restoration services.

Jessica White

15:37 15 Oct 20

Corey R. and the restore team did an excellent job removing the damaged areas in my home. I was very happy with Corey's responsiveness and clear communication about the work to be done. Corey's team also did a great job removing the mold and clean up in my crawlspace. They were very professional. I would highly recommend RestorePro to anyone in the area and recommend working with Corey and his team.

Anne Miesel

13:15 15 Oct 20

Connor D. and his team were great to work with in cleaning up a sewage backup in my house. Connor had his crew out the same day I talked with him to start the clean up process. The team was very professional and efficient in their work. My house smells much better and I appreciate the promptness of their work.

Brian Johnson

14:13 30 Sep 20

RestorePro was recommended to me by my plumber after they repaired a split waterline that had damaged our bathroom and hallways. RestorePro was on site within two hours of my call. Corey and his team put my mind at ease almost immediately with their confidence and clear communication. They shared the remediation plan, their rationale, and their expected timelines--all were spot on through the process. I appreciate them valuing the trust we put in them and delivering on their promises.

Debra Shea

20:13 10 Sep 20

Restore Pro is a great company. They are professional, timely, and Corey Ritter was excellent in helping me today with issues I had in an apartment. I am an apartment manager in Chapel Hill and sometimes we have issues with apartments - Restore Pro has always been there to help us when we have a need. I highly recommend you check them out!

Alex Burt

15:16 26 Aug 20

As an insurance agent, I trust RestorePro with our clients’ claims. They are always quick to respond and easy to work with from start-to-finish. Josh is awesome! They truly help the claims process go smoothly, which keeps clients happy. When they are on the job, I don’t have anything to worry about. Thank you for all that you do.

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