Durham, NC Residential Emergency Damage Restoration
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Residential Emergency Disaster Restoration in Durham, NC
A residential emergency disaster in Durham, NC may require professional water damage restoration, mold testing & mold remediation, or smoke damage & fire damage restoration. RestorePro Reconstruction is your professional choice for all residential emergency disaster restoration & repair in Durham, NC to get your home back to its pre-disater state quickly. The uniformed, licensed experts at RestorePro Reconstruction are the team to trust to handle all residential emergency disaster restoration needs in Durham, NC. We are on call and perform the quickly & professionally to get you back home quickly!
Residential Water Damage Restoration & Repair in Durham, NC
If your home is affected by water damage from sewer damage, storms and flooding, leaky ceilings or roofing, busted pipes, or any other reason, contact RestorePro Reconstruction 24 hours a day to handle your residential water damage restoration & repair needs.
Smoke & Fire Damage Restoration & Repair in Durham, NC
Fire damage to a home can cause severe structural & cosmetic problems. Even homes with minor fire damage may have extensive smoke damage restoration needs. Contact RestorePro Reconstruction for smoke damage repair & fire damage restoration in Durham, NC. We work hard to preserve the structural integrity of your home and save your belongings.
Residential Mold Testing & Mold Remediation in Durham, NC
Flooding, water damage, & the hot, humid climate of Durham, NC can lead to residential mold damage. RestorePro Reconstruction can provide solutions with our residential mold remediation team & state of the art residential mold testing in Durham, NC
Trust RestorePro for Residential Emergency Damage Restoration & Repair in Durham NC
When your home in Durham, NC requires water damage restoration, mold testing & mold remediation, smoke damage repair & fire damage restoration, or any other residential emergency damage restoration, contact the professionals at RestorePro Reconstruction. We are available 24 hours a day 7 days a week to quickly and expertly provide Durham, NC emergency disaster restoration & repair. Let us handle the problem and work with your insurance so you can get on with life. We have over 30 years experience handling residential emergency disaster restoration & repair, so you can trust the job will be done quickly and professionly. Contact us online now or by telephone at (919) 835-0676.
See What Our Customers Are Saying
When my upstairs master bathroom and downstairs living area flooded in April 2019, I interviewed five companies for the water mitigation. When Blake walked in the door, I knew RestorePro was the right company to handle the job. Blake explained the process in a confident and reassuring manner. I knew I was in good hands. The water mitigation team were very polite, clean, and tidy with the cleanup process. They explained every detail to me before they began. I was very pleased.
Blake set me up with the repair estimator, Jamie. Jamie advocated on my behalf with my insurance company. He went above-and-beyond my expectations. He would work long hours and weekends to get the job done. He is very knowledgeable, incredibly polite, and goes the extra mile. I can't say enough good things about working with him. He's a good person and had my best interest at heart. It's rare to find people like him these days.
Summer, the client care coordinator, was very sympathetic and reassuring. From our very first phone call, I knew she was looking out for me. She checked on me daily and was a wonderful support throughout the process. She was also very polite and calm which was comforting during the storm. Everyone should have a Summer to help them through a disaster.
I had hiccups with my insurance company that delayed the process for several months. RestorePro never left my side, had my back, and guided me every step of the way. The team at RestorePro are very polite, communicative, professional, and trustworthy. I can't say enough good things about them. I highly recommend them.
Thank you, RestorePro!
Robin Boudwin
14:04 10 Jul 19
Restore pro was great, as they came in and gutted our moldy, water damaged bathroom. The initial crew put down plastic, covered the carpeting and sealed everything that was water damaged and moldy. Derrick was great at communicating and keeping me updated on the project and what would be happening on what day. He kept track of the subs and made sure the work was done In a timely manner. The painter lines and cutting in could use some work as it looks a bit sloppy. It could use a little more attention to detail. The mirror is a bit crooked, as is the towel bar. The vent does not cover the cut out in the ceiling. The job is complete, but the attention to detail and craftsmanship is lacking. I high Recommend Derrick and his supervision, but the quality of the work needs some refinement.
Cyndi Boortz-Marx
01:36 03 Jul 19
Our business experienced a fire in a multi-tenant building, and though the flames were well-contained, the smoke ruined or damaged everything in our 25,000 square-foot space--carpet, ceiling tiles, inventory, cubicles, electronics. RestorePro quickly became my trusted advisor--not only were they doing the work of getting the space restored, they were helping me navigate processes with the landlord, the city's permit office, the insurance companies, and all the other contractors involved. Their efforts allowed me to focus on retaining our customers and planning for our reopening. RestorePro matched my sense of urgency, and it is no exaggeration to say that they saved our business. And by the way, they finished in under 5 weeks what I had been told by others would be at least a 3-month job. Thank you, RestorePro!
Dennis Cole
12:58 03 Jun 19
I worked with Sue, Ashley. Lauren, and their crew after a fire in my apartment building forced me to move. During an extremely stressful time, I was very glad to have such a trustworthy and capable team to make the process of recovering and moving my salvageable goods as stress-free as possible. They were extremely professional and helpful. Even before I signed a contract, Sue was gracious enough to give me guidance and advice, which was much appreciated as I was having trouble getting answers from my insurance company. Overall very positive experience.
Mark Steudel
14:25 20 Apr 19
We had mold in our upstairs bathroom and they completed the restoration very fast. They were also very nice, respectful and pleasant. After completing they cleaned up very nicely as well. I believe they cleaned my bathroom better than me. LOL!!!!
Tia Love
13:46 30 May 19
I can’t say enough good things about RestorePro and especially Derrick. They have completed 2 jobs for us recently and they were great to work with. Derrick walked us through the process and made sure we were pleased with the results. I would recommend them to anyone needing restoration. Thanks for all your hard work!
Cindy Kalet
19:12 24 Jul 19
The entire RestorePro Team did a excellent job restoring my house that was flooded by a burst water pipe. Their communication was excellent, with defined "go to" people for questions, the work was timely and completed faster than I anticipated. The work was also well done and the house restored to a near new condition. Would definitely hire them again, but hope to never have to do this again.
Ray Esclamado
22:20 23 Jul 19
This review is long overdue, I want to start by saying a great Thank you to everyone from the Project Manager to the workers. Everyone was so professional great knowledge of what's being done, and they went over and beyond. I this company will be used again , I'm so Blessed to have meet a great company to do a Fantastic job words can't express how I feel. Thank you so much I hope all is well with you all.
jacqui Baker
14:29 17 Jul 19
This team is amazing! Seriously, they have been with me every step of the way which is so important in something so personal like this. My home was hit by a tree and they have gone above and beyond especially Andrew my job supervisor who has made this as smooth of a transition he could. I would so suggest this team to anyone and everyone. Highly professional, efficient and KIND :)
Tammy Gregory
16:58 22 Jul 19
I am the maintenance supervisor at an apartment complex and use RestorePro for all of our water mitigation. They always respond extremely quickly and are very professional. The entire mitigation team has been wonderful at addressing all issues and getting them resolved as quickly as possible. Derrick has done a fantastic job on the reconstruction side of things, he communicates everything clearly and stays on top of everything. Thank ya'll!!
Chris Cannon
20:03 24 Jul 19
We had a kitchen accident. Our wooden floors were damaged and required a complete refinish. We choose to use RestorePro and could not be happier with the service and the results.
RestorePro was with us from the beginning to the end. They were a huge assistance with the claim process. Once we started the work every phase of work happened on time. RestorePro's team was very well coordinated. Their communication with us was accurate and expeditious. If we ever had any question, they were answered quickly.
Our floor guy, Hernandez was very helpful. He applied multiple samples of finish to our floor and guided us to a great choice!
The entire team (and they have a big team) of were honest, helpful and conscientious. I highly recommend RestorePro to help with your home repair!
Robby Chason
00:52 07 Aug 19
I had a water line burst which damaged my hardwood floors and drywall. RestorePro was quick to respond. Everyone from their Customer Care Coordinator to the onsite technician have been wonderful to work with. I highly recommend this company.
Wesley Stout
13:19 07 Aug 19
RestorePro responded immediately when informed of our water damages. Andrew sat with me and explained their process while explaining to me how he would be the "middle man" between my insurance company and me in case any issues arose. All the individual work crews who assisted in the repairs of the damages were punctual, extremely professional, and always made sure we were not inconvenienced to the best of their abilities. Upon completion of the project, my master bathroom looked better than when I purchased my house new in 2001. It was a pleasure working with Andrew and I especially liked the fact that he was honest with me from the beginning to the end of the project.
Stan Iradi
17:19 09 Sep 19
David Johnson and the team at RestorePro did a fabulous job restoring my bathroom after an unfortunate flood. They did not leave a stone unturned, ensuring there was no chance for mold or any further problems afterwards. They found things that others had missed like a bit of water seepage under my adjacent room hardwoods. They worked with my insurance company and their work was quick, efficient and high quality. I'm happy to recommend them.
Michelle Williams
16:19 11 Sep 19
Great customer service. They treated my house and me with; care and respect. When they cleaned up at the end of the day, they even changed the water in the dog dish. They do things right, because it is right.
Karl Smith
00:23 20 Sep 19
We had water damage to our whole downstairs as few months ago and finding a construction company that was reliable and stood by there work seemed like it would be a big task but we found restorepro and our project manager Phillip love and things were amazing from there! Having a three year old and a 7 month old during a renovation is hard but Phillip listen to our concerns needs and even played sword fight with my rambunctious toddler so we could focus on decision making and Paperwork. He followed through on all my crazy ideals and keep me grounded on our budget. He even worked out my last minute changes just in the nick of time. I love my new kitchen, living room, dining room, bathroom, and all three bedrooms! Great job Phillip and restore pro!
santita Wilkins
20:39 23 Sep 19
Our bathroom on the first floor needed repair due to a toilet leak. We hired RestorePro following the recommendation of our plumber who initially identified the problem. Thanks to the diligent work of project manager Andrew and coordinator Joy, we have been kept well informed during the two-month process and are very satisfied with the final results. We especially appreciate the patience and responsiveness of Andrew whenever we had questions about job estimates and scheduling. Thank you!
Y Cao
15:03 26 Sep 19
We used Restore Pro after our downstairs flooded. Andrew, Jamie, and the rest is the Restore Pro team were fantastic. Their communication and professionalism was amazing and they made the entire process as easy as possible. We are so happy with the finished project and to be back in our home!
Alex Barker
19:34 01 Oct 19
From the beginning of reporting our water damage issue, RestorePro was highly recommended by our insurance company Travelers. To start, they worked together to get us the best and most fair insurance estimate for remediation and repairs! RestorePro has been extremely prompt, professional, friendly and has provided excellent service! Communication level has been outstanding and that is very important for a complicated clean up issue like ours. Very happy with everything beginning to end that they’ve done to help our home get back to normal!
Jeana Zenick
12:41 09 Oct 19
Restore Pro handled our flooring repair after a water leak damaged the flooring in our house. Blake Matthews handled the recovery without a hitch. Jamie Wood did a great job working with our insurance company to ensure they covered all the necessary work. Phillip Love did a great job handing all the many project management details of the actual work. When the job wasn’t perfect, he brought in the carpenter and the insulation installers to fix the problems and get everything perfect. Summer Healey went to bat for us getting our mortgage holder to sign off on the insurance check, which is another detailed process.
Restore Pro was professional and easy to work with though out.
Travis Pape
18:16 09 Oct 19
RestorePro responded immediately when informed of our water damages. Andrew sat with me and explained their process while explaining to me how he would be the “middle man” between my insurance company and me in case any issues arose. All the individual work crews who assisted in the repairs of the damages were punctual, extremely professional, and always made sure we were not inconvenienced to the best of their abilities. Upon completion of the project, my master bathroom looked better than when I purchased my house in 2001. It was a pleasure working with Andrew and I especially liked the fact that he was honest with me from the beginning to the end of the project.
Stan Iradi
15:43 10 Oct 19
This is a quality organization with top notch personnel. After some water damage caused by a leak in a second story commode, my insurance company dispatched Restore Pro. They arrived so quickly and assessed the damage. They immediately initiated a restoration and brought in equipment to dry out the affected areas. This took a week but they came each day to check the progress. Once this was done, the ceiling was repaired, sanded, and repainted. This was all completed, clean up done, and inspected by Phillip! He went to great pains each step of the way to be sure I was happy and satisfied with the work performed.
Everyone from start to finish were quality, patient, and courteous individuals. They know their business and are very professional at it.
My highest regard to Phillip, Jake, Paco, as well as several gentlemen whose names escape me presently but we're instrumental in drying out the initial damage.
If you have the misfortune of needing such an organization due to damage, find out if your insurance company can contract with Restore Pro. You will be extremely p!eased with them.
Thank you all at Restore Pro
Robert Gavin
18:40 11 Oct 19
We had a great experience working with RestorePro after our master toilet leaked and caused damage to the crawlspace, bathroom, and nearby closet space. Their team responded quickly, professionally, and took time to explain the process thoroughly. They worked with our homeowners insurance and streamlined the necessary repair work. Within a couple weeks we had a new bathroom floor, freshly laid carpet padding and base boards, and a dry, clean crawlspace. We could not recommend them more for these very unexpected times of need.
Taylor Gagnon
00:48 14 Oct 19
Derrick and the RestorePro team were great to work with. They were professional and responsive to questions/concerns via text or email. The designer helped me pick out the perfect luxury vinyl tile flooring. Summer was very personable and kept me informed of the repair timeline and itemized costs. Honestly, my home looks better now than it did before the water leak.
Lori Petrovich
16:06 15 Oct 19
My home had a major water leak that my wife noticed when she woke up at 4:30 AM one morning. I called my insurance company who recommended RestorePro and they were out to my house quickly to start the mitigation and drying process. All of the employees that filtered through my house were very respectful and pleasant, and they worked efficiently and effectively. There was a slight oversight with the mitigation that I brought up with my restoration manager Andrew, he kept in touch with me about the issue and Connor, my mitigation manager, was quick to remedy the situation.
Once everything was dry Andrew kept in contact with me regularly, consistently providing updates on schedules and potential issues. He was out to my house on several occasions just for a quick visit to see how things were progressing. The crew under Andrew quickly restored my house to its former glory and were all also very pleasant to work with.
At one point I had an issue that required the owners assistance and he was very quick to address my concern and ease my mind.
All in all, everyone from RestorePro that I have come in contact with since my small disaster has been professional, polite, and efficient with their work - I would recommend them to anyone that requires a service they provide.
Ryan X
21:14 17 Oct 19
RestorePro responded immediately when informed of our water damages. Andrew sat with me and explained their process while explaining to me how he would be the main contact between my insurance company and me in case any issues arose. All the individual work crews who assisted in the repairs of the damages were punctual, extremely professional, and always made sure we were not inconvenienced to the best of their abilities. Upon completion of the project, my master bathroom looked better than when I purchased my house in 2001. It was a pleasure working with Andrew and I especially liked the fact that he was honest with me from the beginning to the end of the project.
Stan I
23:03 17 Oct 19
When our washing machine flooded our home, our insurance company contacted Restore Pro for water mitigation. David and his team arrived promptly and had things drying very quickly. They came by several times to check on the drying process. Due to their great work we decided to also use them for our repairs. David was easy to communicate with and went out of his way to help us make decisions about the repairs. The team was extremely professional and friendly. The repairs were completed promptly and done to the greatest detail. My husband and I agree things look even better than when we bought the home. Would certainly recommend RestorePro!!
Merritt Seitz
15:31 15 Nov 19
Derrick Taylor and the team at Restore Pro Restoration made a horrible situation bearable. The compassion, patience and professionalism Derrick bestowed to my family was amazing. He made a dire process doable and was always willing to help.
Thank you Derrick and great job with a tough situation.
Nicole Hall
00:48 13 Nov 19
Echoing the last review, our washer flooded our new home. David and crew showed up the next morning, bright and early! They were so nice, very professional and despite the bad situation, they actually made it enjoyable! They went to work quickly and got everything pulled up and dried out in a day! They even cleaned up as they went! Thankfully they are doing our repair work as well and we know based on our experience so far, they will do a wonderful job. We are very grateful to have a great team on our side through this. It really makes all the difference.
Jeanette Blackburn - McNally
00:08 24 Nov 19
Thank you Restore Pro and thank you for Derrick Taylor who has been my guide during one of the most difficult times in my homeowners experience. He has been indispensable during this trying time. He has been totally honest and forthright in managing the reconstruction of my house. For this I am grateful for his insight and candor from the beginning until this moment. I look forward to getting my life back to normal and Restore Pro and Derrick have gone above and beyond my expectations. You guys deserve a zillion stars and I am grateful for all you have done for me. Please don't hesitate to give my contract information to any prospective clients. Again thanks for all you've done for me.....Jim
Jim Smith
23:32 26 Nov 19
RestorePro is a really good company that genuinely cares about the outcome of the work on your home.
We had two separate water damage issues in our house and used RestorePro both times to dry out the damage and put our house back together.
Having talked to several people about the restoration industry, it’s clear there are some shady companies out there. Do yourself a favor and choose RestorePro.
Biggest reasons we liked them:
- The project moves quickly
- They handle everything (water mitigation, packing out items in your home if needed, and all elements of reconstruction are subcontracted). This does mean you’re dependent on the quality of the subcontractor, but they’ll also work with you to have your own contractor handle a certain part of the job if you’d prefer... as an example, we had our own painter, and RestorePro simply removed this service line item and completed the rest of the job. This sort of flexibility is wonderful).
- They guarantee the quality of the work, and they follow through on the guarantee. I can confirm this. There was a portion of our first project that we didn’t love, and they fixed the issue at no cost (and to our satisfaction).
Bottom line: in any of these types of unfortunate situations for home owners, the project simply isn’t going to go perfectly. There are just too many tiny details, so be prepared to stay involved and take ownership over the results. But that’s going to be the case with ANY restoration company.
RestorePro delivers what really matters: a commitment to quality results in a timely fashion. I absolutely recommend their services.
Andrew Needs
14:20 02 Dec 19
David Johnson and his team have been phenomenal. These guys are the best around and my husband and I would highly recommend this company. They have been consistently responsive, personable, and meticulous. Could not have asked for a better experience!
Meghan Machella
15:00 06 Dec 19
I had leak from my shower that created water damage in my ceiling downstairs. The Restore Pro Team made the whole process so easy. Jean, Aaron and the Team made my ceiling look amazing. They took amazing care of all my furniture, so nothing was damaged. AND they were so fast! Nothing but 5 stars over here and I would definitely use them again!
Katie Watkins
00:29 14 Dec 19
This place was fantastic to work with after I woke up one morning to a busted water pipe and a flooding first floor. They are super friendly, always checking in with me to see if I needed anything or had any questions, and kept me informed with every step of the process. Fingers crossed I never have to go through this again but if I do I know exactly who I’m calling!
Kristina Lupher
19:12 13 Dec 19
After a severe water disaster, these guys put our condo back together. They worked with our insurance company, and stayed in contact with us throughout the entire process. They did quality work in a reasonable time frame. I especially appreciate our project manager Phillip who made a really bad situation turn out fine in the end. I'd highly recommend this company, who was recommended to us by our insurance adjuster.
Richard Stevens
02:12 20 Dec 19
It is difficult to give one review because there were multiple teams involved in our recovery. The Mitigation Team and the Moving In/Out Team were spectacular. They both get 5 stars in every area. The Moving In/Out Team was especially excellent as they took care of our every need and did so immediately and punctually in each case.
The Restoration team from RestorePro was also extremely accommodating but punctuality and responsiveness were not quite as good. But the quality of the sub-contractor they chose to re-finish our floors was the killer for this project. The man who owned that company did not follow very clearly stated face-to-face instructions and then lied to us about the results his company produced. I believe that RestorePro will never use that contractor again but we are still left with a result that is not what we were promised and not what we had prior to the water damage. To their credit, RestorePro has made every attempt short of starting over from scratch to remedy the bumbling of this contractor - but if you have had floors done before you know how disruptive it is to your life - you literally have to move out for weeks and live elswhere... Given our age and the impact of this on quality of life, we chose to just live with the inferior floors - I can't blame RestorePro for that but we have been working this problem for 6 months and just do not want to start over - no matter the cost!
Would I use RestorePro again? Absolutely, but I would not rely solely on the restoration project manager to ensure that things were being done correctly - I would be personally involved at every days work - the project manager we were assigned was young and did not stay on the project every day with the poor contractor. He trusted the poor contractor and I trusted him - both of us made a mistake. The young project manager is a great person and will learn a lot from this project. I would be glad to use him again, but we caught him at a bad time in his maturation on this project. The dishonest contractor mislead him as well as us - listening intently as we explained what we expected from him and then not even showing up when his workers did the work - we showed him we wanted gloss floors - his workers used semi-gloss poly - then he lied to us and told us that it was gloss - like we were idiots - saying gloss required multiple coats and our insurance would not cover that - all a lie! Sometimes, one bad apple can spoil the whole works! This was one of those times!
RestorePro is good - just be sure you get the right sub-contractors on your project!
Willard Jackson
17:01 08 Jan 20
Our water heater exploded and flooded our entire garage and part of our home! RestorePro Reconstruction helped and fixed the entire issue quickly! Brian is amazing and made sure my family and I were taken care of and knew what was going on! I highly highly recommend this company!!!
Kellie Howell
17:24 10 Jan 20
All the work was completed on time and with great quality. If there were delays the office or the project manager would call to inform me. They were flexible with my schedule and very knowledgeable when I asked questions. Great job! The Fayetteville office did an amazing job.
Deon Shearn
14:35 17 Jan 20
RestorePro did a phenomenal job on my home. I live in Southern Pines, NC; RestorePro came out the same day I called and started the repairs right away. Their team is very trust worthy, keeping me updated through out the repair and finishing with a quality product. If you have water damage, I highly recommend you use RestorePro, I couldn't be happier and would use them again.
Steven Dubuc
13:34 03 Feb 20
Andrew stayed right on top of the work. and insured they maintained the required schedule. The workers did an outstanding job, especially the crew redoing the floors.
I couldn't have ask for a more dedicated group to be working in my new home.
Keep up the good work
Thomas Kaney
17:25 13 Feb 20
My insurance claim adjuster referred me to RestorePro after the initial company that I choose to help me couldn’t meet me timeline. I had a bathroom shower leak that was leaking through the tiles that affected the lower level bathroom. When the tiles were lifted up to assess the damages, the results were really bad as part of my subfloor was rotted. I was really stressed about this happening since I recently just purchased my home.
When I contacted RestorePro I spoke with Summer and she was very professional and kept in touch with me throughout the entire process. She sent Jamie out who assessed the damages. He went over the repairs that would be needed and wrote up a quote for me on the same day. After assessing the damages, a quote and a timeline was giving to me. I agreed to everything as it was reasonable and very fair. I was then assigned Phillip Love as my project Manager. Philip was the best project manager that I could ever ask for. He really helped my wife and I overcome our anxiety with this process. He was very organized, detailed, professional and he always kept in touch with me to keep us updated with the process. He went above and beyond to make sure that we got back our home to its original condition with no disappointments. Phil was very patient with me and I really appreciate that since I was a challenge customer who was particular in my needs. He was so patient with us when we were picking out our new tiles and choosing our new paint color. He was very knowledgeable in his work which helped us make confident decisions. At the end of the project Phil went over all my repairs to confirm that we were happy and satisfied with everything. Overall everyone who I made contact with at RestorePro Reconstruction had great customer service and was very caring to a customer who was stressed.
Darryl Munroe
01:12 12 Nov 19
RestorePro Cares
RestorePro Reconstruction supports many different Christian community outreach programs. Your donation is tax deducible. Click below to learn more.
RestorePro Reconstruction provides expert residential emergency damage restoration & repair services including residential water damage restoration, residential smoke damage & fire damage restoration, and residential mold remediation & mold testing services for the Triangle. We serve Durham, Wake Forest, Knightdale, Raleigh, Cary, Apex, Morrisville, Clayton, Garner, Chapel Hill, Carrboro, Hillsborough, Rocky Mount, Wilson, and beyond.
