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Emergency Water Damage, Mold, Smoke, Fire & Disaster Restoration for Raleigh, Durham & Surrounding Areas
RestorePro Reconstruction is a Raleigh, NC based water damage, mold, smoke, fire, & disaster restoration company. We have been serving the entire Triangle area and beyond for over 30 years. When disasters happen, you want your building to be repaired as soon as possible so you can resume your normal life as soon as possible. RestorePro Reconstruction prides itself on having a knowledgeable and professional team with an impressive response time. We work quickly without sacrificing quality. RestorePro Reconstruction proudly offers the following emergency disaster restoration services in Raleigh, Durham, Cary, Morrisville, Chapel Hill, Apex, Knightdale, Sanford, Clayton, Wake Forest, Garner, Wendell, and the surrounding areas:
Water Damage Restoration
We have the best equipment and fast-responding team to quickly dry out your commercial or residential property.
Mold Remediation
Get the air in your office or home clean with Restore Pro Reconstruction’s mold and mildew testing and removal services.
Fire & Smoke Damage
Let our experts fix the damage that fire and smoke have done to your building and ensure it’s safe to use again.
See What Our Customers Are Saying
I was referred to Sparkkles Restoration from USAA for a Homeowner's claim for water damage, mitigation and re-construction. From first contact to completion of the project I was amazed by the great communication skills, top-notch service from the project manager to the number of employees involved in water mitigation, packing out personal belongings, to re-construction to better than it started.If you need emergency service and restoration - Sparkkles Restoration is your one stop solution. I could not be happier with the experience and the end results - and a three year warranty on their work gives me peace of mind moving forward.
Matt Clements
17:24 29 Sep 16
Thomas Schenker
14:34 19 Jun 16
Awesome people
Adam Cole
14:06 10 Feb 17
Great company. Excellent customer service. Quality work by true professionals.
Keith Lassiter
15:58 20 Jul 17
Every person I came in contact with from RestorePro, beginning with the very first phone call, all the way up to the project manager, Michelle, was an absolute professional. This type of team work doesn't happen on it's own, it starts at the top. This is a sign of a very well managed company. The first part of the project was mitigation, Blake and his crew were top-notch professionals. Blake kept me informed and explained each step, he was pleasure to work with. The project manager, Michelle kept me updated daily on the status of everything and she made what I thought would be a difficult process, very easy. I had never done a home repair like this before and Michelle was the perfect guide through every step of the process. I highly recommend RestorePro. I know I can trust them to do a high quality, professional job.
Ray S
23:16 14 Jul 18
We had significant water damage in our kitchen and a room upstairs from a pipe break. I was extremely happy with the level of the work, the attention to details and the communication. Michelle Amanatides was my project manager and I can't say enough good things about her communication, compassion and professionalism. Ask to work with her and you will be very happy. I was referred to RestorePro by my plumber and I am glad I was, they did a great job.
Tim Wise
16:51 21 Jul 18
Had a hose bust on our water heater which destroyed some of the drywall in our home, and now it looks better than it did even before the damage. Honestly, we have dealt with a lot of in-home service techinicans lately and this was by far the best experience we've ever had. Derrick was so communicative throughout the entire process and the project timeline was flawlessly executed. The whole team was quick, professional, and friendly. Hats off to RestorePro! Will 10000% be recommending them to others as well as using them again in the future.
Courtney Hayes
20:15 10 Aug 18
RestorePro managed a pretty severe water remediation project for my property when a water line burst in the crawl space and went unnoticed for an extended period of time. The Project Manager was clear in communication with what actions would be taken and thankfully assisted with the insurance claims. The crew stayed on the given timeline and they managed the entire project very well. I was pleased with the interactions I had with all RestorePro staff and would highly recommend RestorePro!
Shannon Aldridge
12:11 02 Aug 17
RestorePro did an excellent job replacing a damaged storm door and exterior door. Very good communication, service, and follow up. Their employees were all very hard working folks.
Christine Allen
14:35 02 Aug 17
We recently purchased a house that had extensive mold growth throughout the crawlspace. We called RestorePro and their department manager inspected and gave us a detailed report on what needed to be done. They were extremely helpful with any questions we had. We scheduled it right away and they were prompt in their arrival and thorough with their work. We definitely recommend this company!
Lana Collins
15:07 02 Aug 17
I had an emergency on a Friday evening when my pipe was leaking under my house. Restore Pro came so quickly and helped me out. They were very professional. Brett was so nice to work with and the guys that came out to fix the problem where wonderful. They reassured me that they would take care of everything. They turned a very stressful situation around for me and I would highly recommend them to anyone!
Justyn Knox
11:40 08 Aug 17
Our wash machine leaked from upstairs down into the kitchen through dining area light. It was literally raining in the house. RestorePro came out within an hour of calling. Throughout the process, they were extremely respectful, super polite and I was amazed at how much energy they had. Not one person dragged their feet and treated my house as if it were there own. Because of their quick response and daily monitoring, my house was dried before more damage could happen. They saved me a huge hassle and tons of money in repairs. They worked with the insurance company and reduced a huge amount of stress. Thank you for all you did.
Dean Anderson
19:09 11 Aug 17
So grateful I was recommended RestorePro. Our home got flooded and they made the entire process a breeze! Our project manager, Jamie, was always on top of every little detail and didn't miss a thing. They were quick, did the job very well and made it all stress-free. Thank you for all your work!
Stacey Northup
15:14 13 Sep 17
I called them to fix my roof and an interior ceiling after a tree fell on it. They did a great job on the exterior and interior damage and provided good communication through out the project. Highly recommended.
Steve Schmidt
13:25 21 Sep 17
RestorePro Reconstruction recently did some renovation work in our office and they did a fantastic job! They were quick and thorough. The on-site employees were very friendly and considerate. I highly recommend using RestorePro Reconstruction.
Malia Dodson
17:35 11 Oct 17
Restore Pro was referred to me by my insurance company. I had a small area of my hardwood floors that had water damage. They removed the floors from my closets that were near the damaged area but were in good condition and they also too my base molding and side door molding (which was also fine) with them. I could have used the moldings and flooring to fix the small amount of damage done to my home. Now I need to replace my entire floor!!! Huge project. If they left the floors in the closet, I could have patched up the small space that was damaged. I am upset they didn’t ask if I would like to keep what they were removing. Comnunication was very poor too.
Jennifer Martinek
01:55 25 Oct 17
Restore Pro made the process of remediation and repair from a broken pipe in my rental property as stress free as possible. If I'd tried to schedule the multiple contractors required to get all of the work done, it would have taken much more time to complete. They also made it easy and relatively affordable to add some additional upgrades that we requested. After the work was completed for about 3 weeks, by tenant noted a few things that were unfinished. Restore Pro was very quick to respond, and agreed to have a contractor at the property within a few days to fix all of the complaints. Everyone I worked with (Remediation project manager, Program Director, and Repair Project Manager) was very nice and helpful. They were all very quick to respond to inquiries, and checked in with me throughout the process. They handled the insurance claim, and found some thing that the insurance adjustor had overlooked when assessing the damages. If I were to have tried to do this on my own, I would not have realized that those things were overlooked.
Kelly Thrasher
20:31 30 Oct 17
It took RestorePro over 3 months to complete restoration for a leak in my Raleigh condo. My tenants asked to be released from their lease because of it and had a lawyer standing by if I didn't agree. I did agree because they were forced to live in one bedroom with their newborn child. The husband lost income from work having to be home to facilitate the workers. I am out of the country and was unable to return in order to re-rent the condo and so I was forced to sell. I am on SS and the rental income was half my monthly income. Losing that income was not in my plans. RestorePro did issue me a small settlement which included return of my $500 deductible plus the surplus in income from each month after mortgage and HOA dues. They did this because they knew if I brought suit they would liable for much, much more. Do not use them. They don't have the slightest understanding of what good service means. They single handedly obliterated my livelihood. Buyer Beware!!!
Connie Lorber
13:01 05 Jan 18
We had a water leak and Restore Pro handled everything from water remediation to hardwood floor repair, drywall repair, etc. They did an excellent job. We were very happy with all of their workers. Everyone was very professional. We would highly recommend this company.
Sheila Disbrow
23:03 10 Jan 18
I had water damage from a pipe that had been leaking for a while unbeknownst to me. RestorePro came out, assessed the damage, and worked with my insurance company. The water mitigation team and reconstruction team were professional and timely. They informed me about the process as they went along. I would recommend RestorePro.
Lindsay Johnson
16:54 13 Jan 18
Restore Pro did a great job of taking our water damaged house and making it into a new home again. They have honored all agreements made corrections to anything that my wife and I felt needing changing. They are very easy to work with and provide real customer service rather then just check boxes and move on to the next job.
Mark Coleman
18:43 17 Jan 18
My house got damaged pretty bad from a hale storm that came through. RestorePro was great from the beginning. Clint and Brett came out right away to take a look at the damage and then I was assigned a PM. From there on everything went smooth, from the quality of work to the communication. I highly recommend these guys and would work with them again. Thanks again!
David Trianni
11:38 26 Jan 18
Excellent communication and workmanship. We had a pipe freeze causing our washing machine drain to overflow creating water damage since it was on the second floor. RestorePro came in and was able to dry things up and we reconstructed the washer with better waterproofing to better contain a spill like this in the future. They put everything back better than new. Their deconstruction crew, paint/drywall and plumber were very professional and kept us advised as the project progressed. Special thanks to Jeff and Greg who managed the overall project. They maintained excellent communication throughout the entire process which was challenging due to the many cases of pipe freezing that they were balancing due to an unprecedented 200+ consecutive hours of sub freezing temperatures. This was truly one of the worst case scenarios to operate under and they came through with flying colors. I wouldn't hesitate to use them again on any future mishaps like this which hopefully won't happen anytime soon! ;-)-Pete
Peter Smith
19:43 31 Jan 18
RestorePro did an excellent job for us. We had a break-in that damaged the back door to our home. It is a double door, one swings and the other is stationary. They came out to access the damage the day they were called. They worked with us to get the door and door hardware we wanted. They ordered the door and the next day after it was delivered they came out to install it. The two workers removed the trim around the doors, removed the old doors, installed the new doors, and replaced the trim. They did an excellent job. They also coordinated everything with the insurance company. I highly recommend them.
Jim Cooper
01:19 22 Feb 18
I had storm damage to my home. I was so stressed out about the work that needed to be done and dreaded the entire process. My husband and I hired RestorePro for the job. The project manager reassured me his company does a great job and I would be pleased in the end. The project manager walked me through the process. He told me everything would be taken care of in a timely manner. He kept his word and the company delivered. The project manager had great communication skills, was very professional, positive and was accessible throughout the entire process. Thanks to RestorePro Reconstruction Company and the excellent services provided by their employees, my home feels like home again. I highly recommend this company to anyone who needs home improvement services in the future.My husband and I are very pleased with the work the company provided!
Vivian Reid
03:25 01 Mar 18
I checked around before calling Restore Pro and heard glowing reviews, but only from those that basically handed over their insurance adjusters estimate to them. If that's you, great. For us, their insistence that they do it all as written by the insurance company just didn't work for us.We asked Restore Pro to leave a couple things off for now. Instead of cleaning carpet in 2 rooms, wait and do the whole house. RestorePro was interested in replacing damaged linoleum, but not with tile. I made it clear that I was more than willing pay whatever insurance didn't cover.
Tony Rice
14:17 09 Mar 18
Having your home damaged from a water leak is an extremely stressful process. I decided to give RestorePro a call for our water mitigation services. I am so happy I did!! From beginning to end, I was highly impressed with the professionalism, positive attitudes and top-notch workmanship. Our project manager, Michelle, was nothing short of AMAZING!!! Michelle treated my home as if it was hers. Her work ethic, professionalism, communication skills, customer service, patience and personality are superb! Michelle kept me informed throughout the process, honored all my requests, and still completed the project in a timely manner. She only returned my key and signed off on our project as completed once she knew she were 100% satisfied. She genuinely cares about her customers and treat them like family. Even my kids love Michelle! I am honored to have worked with a project manager as incredible as Michelle. I also have to mention Blake, our water mitigation lead and Ms. Sue, our content move-out and replacement lead. Blake was very through and made sure that any wet areas were addressed and dried. He did a terrific job of educating and showing me areas that needed to be dried. His personality is infectious in a wonderful way. Ms. Sue has a very vibrant personality! She knows her job well. Her team is very efficient at getting your contents out, stored and reset. She has a great eye for detail and again, will not dismiss her team from your home until you are completely satisfied. Our home looks amazing and we will forever be grateful to RestorePro. If you are trying to decide whether or not to use RestorePro, ask yourself the following questions: 1. Do you need help making a stressful process easier? 2. Do you seek great work ethic and positive attitudes? 3. Do you want to be valued as a customer? 4. Do you value superior craftsmanship? If you answered yes to any of the aforementioned questions, then RestorePro is the company for you! Pick up the phone and give them a call. You won’t regret it and your home will thank you.
Shakelia Karikari
04:49 14 Mar 18
RestorePro did a great job restoring our house after our dishwasher leaked and ruined our hard wood floors. They had to pull out the floor and some cabinets to dry things out, then replace the entire downstairs flooring. The job was done professionally and about as fast as can be expected. They damaged some paint during the drying out phase, and painted the entire room to fix the problem. We asked them to do some extra things like replace the kitchen sink and faucet and they were happy to do so. Communication was not a problem. We always knew what was happening and they responded promptly to our questions. They have a good working relationship with our insurance company, which made things go smoothly. Except for living without a kitchen sink for awhile it was a pretty painless process. I would highly recommend RestorePro.
Mark Wittie
19:38 13 Apr 18
RestorePro was great to work with! We had to have floors, cabinets, counters and paint all redone due to some serious water damage in our home. They coordinated all of the different repairs to be made and had us back in our home in 5 weeks! We did have to push some for timelines and more communication with the different people in and out of our home. Some things were not up to standard when they were finished but they were very quick to come back out and fix the issues right away! Would use them again. Thanks RestorePro!
Chelsea Lockwood
17:51 12 Apr 18
These are the best people to call when you have an unpleasant situation with your home! Our kitchen floor buckled due to an ice maker leak. Fixing this situation required moving out while the entire first floor hardwoods were refinished.There are not enough complements to be said about our Project Manager, Andrew Draughon and Sue Williams, the Content Manager.Andrew stopped in everyday and was in constant contact with us about the progress.Sue’s crew, all female packers and young, strong ,efficient movers were wonderful to interact with. They made this effort tolerable!Hernandes did a perfect job on our floors and is truly a craftsman.I HIGHLY RECOMMEND THE Restore Pro GROUP.
Donna Stephens
21:35 19 Apr 18
Had our flooring replaced on the first floor. Everything went smoothly. Thanks to Greg Lask who managed the project and made sure all contractors showed up at appropriate times. Greg communicated well and was always available if we had questions. Excellent work by all involved. Love working with mature professionals that show up on time and complete jobs in a timely manner with good craftsmanship.
Annise Ginyard
21:48 23 Apr 18
RestorePro really saved the day when crisis struck. They helped us recover from an appliance flood promptly, professionally, and with great craftsmanship. Their project management team was highly communicative and ensured the work was done right the first time. Highly recommend!
Ryan Mathews
13:43 26 Apr 18
We had an interior leak that did quite a bit of damage to drywall, some custom moulding, and a tile bathroom floor. We were concerned that after reconstruction things would look different and not match the rest of the house. However, Restore Pro did a fantastic job. The leak and water remediation team ensured moisture was under control before any new construction took place. The reconstruction team were thorough and got everything looking back to how it did before the leak. You can't even tell the difference. Michelle Amanatides was very communicative through the whole process, kept the project on schedule, and ensured our every expectation was met. Thank you for the great work!
Bradley Willis
20:19 01 May 18
I would highly recommend RestorePro to any colleague, friend and family. Stephen Garner and his team was selected to help with remediation due to water damage and mold problems from flooding. He asked very detailed questions, showed extensive knowledge on multiple problems with the house, was super easy to communicate with, and him and his crew were professional, reliable and hard working. Excellent service!
Sarah Parker
16:02 19 May 18
We had water damage on the second floor of our town home. RestorePro, and specifically Michelle Amantides, did an amazing job from start to finish. Michelle was very careful, conscientious, and communicated throughout the entire process. Our project was not simple, and she did not miss a beat. There were many moving parts and she kept us apprised of the timing, brought us excellent vendors and managed our expectations perfectly. If you have a water crisis as we did, do not hesitate to call Michelle or RestorePro. I think there is nothing they can't handle!
leslee gilmour Realtor
17:26 23 May 18
First off, I am generally not a person who leaves a review, good or bad, but in the case of RestorePro I felt I had to leave a review because the service and quality of the of the work was incredible. We experienced a sewer line backup that led to most for our downstairs being ripped out. We started working through our insurance company and they initially recommended a couple of other options to work through but after meeting with them something was a bit off. I reached out to a neighbor, who is a builder, and he recommended calling Luke Wind at RestorePro. From initial contact with Luke it was a completely different experience. He came over, walked through our house and was very straightforward on what needed to be done and the time from we could expect it to be done by.In almost every circumstance, when working with a contractor, they never finish up when they say they will. RestorePro finished on time! And the work was phenomenal. We have some very intricate molding that I thought may be a challenge but wasn’t for the RestorePro crew.My family and I were in the house for most for the restoration and we can’t emphasize what a great crew that RestorePro has working for them. Not only was the quality fantastic, as previously mentioned, but we also felt extremely comfortable with every single member of the team and how detail oriented they were.I highly recommend working with RestorePro. The entire RestorePro team...thank you for all of your efforts.
G Sirhal
00:42 10 Jun 18
Trust Restore Pro was so great to work with, they made the damage caused by a water leak so easy to deal with, it was such a relief. Michelle Amanatides followed through closely and did a wonderful job as project manager. She is very polite, accessible and does a great job getting all the jobs done on schedule and with high quality. Jamie Wood was quick to respond to the initial call and visit and followed through with getting the right estimates alongside the insurance company. The office called me everyday when the work was being done to check whether I had any questions. Bravo to all of you, and thank you!
Denise Kassab
20:27 12 Jun 18
If you are looking for a GREAT company to handle damages with water, mold, fire, repairs, plumbing etc. RestorePro is the BEST in the North Carolina area. They are very professional, honest and stand behind their name. When I called Restore Pro they immediately responded to my concerns. I spoke with Molly (office) who sent John Brown (Estimator ) out to my home the next day to evaluation the possibility of mold issues. John is very compassionate understanding, keeps in contact every 2 days (updated) and gives his truthful opinion how to resolve issues. He made me feel at ease knowing that everything will be alright. I recommend this company for your home needs . Be sure to ask for John Brown he is AWESOME!!!!!!!
Pennye Godette
23:00 07 Jun 18
I found Steve to be both knowledgeable and professional. He spoke about the problem in a way easy to understand. He offered advice that was thoughtful. He was so kind, compassionate and a good listener. He warned me about potential pitfalls in a thoughtful way. I would recommend PrestorePro without reservations.
Paige McLaurin
22:18 08 Aug 18
RestorePro did a great job in returning my condominium to normal after my microwave mishap and the lingering odor/fumes. Project Manager Christin Daniel and Contents Manager Sue Williams were professional, efficient, and kind, as were all the RestorePro staff who came to my home to help. Working with the RestorePro team proved to me that good can indeed come from a bad situation. An unexpected bonus is that my oriental rugs were returned looking better than before the mishap!I’m truly thankful for all the help that Restore Pro gave me. I would highly recommend their services.
Elizabeth Hamilton
21:20 22 Aug 18
We had a door repair, floor repair and painting done. The overall customer service and management by Michelle was excellent. The appraisal done by Don was very efficient and professional. The work done by Donny and Mark was great. Just had an issue with a vendor, but otherwise the service was high quality and absolutely a 5 star rating. In addition, Michele and Donny really went above and beyond in getting our home safe and secure after the initial damage. This was really important to us, and throughout the repairs they really showed that they cared about our home and safety. That is priceless.Overall, I'd absolutely recommend RestorePro due to their customer service and high quality, friendly and professional staff. I highly recommend working with project manager Michelle.
David Stokes
13:00 22 Sep 18
We had a major dishwasher leak and had to replace most of our downstairs flooring. Our insurance company recommended RestorePro. I honestly expected it to be a nightmare. We have 5 little kids, we both work, and have very busy schedules. Everyone we worked with at Restore Pro was amazing. The mitigation staff were considerate of our space and worked very hard to get things done quickly. Michelle, our project manager, was especially great. She gave us daily updates and communication, and we always felt like she put our interests first. She was able to schedule our repairs quickly and did most of the work while we were gone on vacation. The work that was done was high quality and came with a great warranty. When we pointed out minor concerns with the work that was done, they were not defensive at all and they were quick to make sure things were done right. I have never worked with contractors that are this easy to work with and all the work was done more quickly than I would've thought possible. If we ever have a problem again we have their number on speed dial.
James Sutton
14:34 21 Sep 18
I am very thankful to RestorePro and their staff for the great job they did in restoring my house after the fire. The fire started in the kitchen and was pretty much a gut job. The smoke however filled the house and was almost as damaging as the fire. It gets in everything it touches and does not clean up with hot soapy water. RestorePro has the technology needed to remove smoke damage from almost everything. They restored furniture, art, electronics, fabrics, blinds, floors and wallboard, and i was able to use these things again. They assigned Michelle as my project manager and she was wonderful. She took care of every detail always keeping me informed and insisting on my approval of those things being done. If I had a problem with something I just had to mention it and she took care of it. She made the whole process so easy for me. What was so catastrophic when I opened my front door and was blinded with fire and black smoke she took charge and I was able to look at it with a calm perspective. Someone was here to help. THANK YOU RESTORE PRO.
donna buckner
21:36 18 Sep 18
RestorePro Reconstruction repaired structural damage to our garage and we are thrilled with the results. Everyone I spoke to (Amanda, the customer coordinator; Jamie, the adjuster; and Andrew, the project manager) were professional, courteous, friendly and treated me like a valued customer. The repair work was done when promised, and they kept the lines of communication open, which in my opinion, is extremely important for a service provider. I highly recommend them. Thank you for a job well done!
Maria Weber
15:24 26 Sep 18
We had extensive water damage. The repairs required that all belongings on the first floor be removed and that we leave the house for about 13 days. ALL of the folks at Restore Pro were just GREAT! They were very respectful , careful to be very neat and a pleasure to deal with. Even when there was a mix-up with the insurance company (and thus a delay in them getting paid), they were GREAT!
Russ Barber
20:50 23 Oct 18
I recently had a water issue that dropped the ceiling in my dining room. I called RestorePro at the suggestion of my insurance carrier..Almost immediately Mr Don Anderson was at my home which was on a weekend. He did a great job.During reconstruction I dealt with Amanda. She was very responsive to any question and occasionally called for support and to ask if any thing was needed. This was greatly appreciated.Derrick Taylor was in charge of reconstruction. I was amazed on frequent calls to him he always answered on the first ring. He called frequently to keep me informed. He also looked at the smallest detail and made sure it was done correctly . It was a pleasure to work with him and made my negative situation easier. I highly recommend them.Bob S
Bob Sellers
19:12 12 Nov 18
Had a leak under the slab in the bathroom of my rental home. The work was quite intensive as the bathtub, flooring, etc had to be removed. Our project manager Derrick was absolutely amazing! He coordinated with my tenants amazingly, and kept me informed every step of the way through text and email. Very detail oriented, going way above and beyond the call of duty! Amazing! I highly recommend them!
Kerstin Ducatte
20:42 27 Nov 18
My experience with Restore Pro was outstanding. I have known and trusted the regional manager, Chesley Kennedy, for many years and the project manager he assigned to my job, David Johnson, was a true professional. He was on the job at least once a day during the construction phase making certain the work was being done properly and to my satisfaction. I would highly recommend RestorePro because of the professionalism they displayed and the quality of work which was done for me.
Jim Maynard, Jr.
14:52 22 Dec 18
Did a great job restoring our home after we suffered water damage. They were precise, managed the schedule and our expectations, and stayed on task. The stayed on the job until we were 100% happy with all work done.
mattd
02:12 11 Jan 19
I recently had a sewer backup in my home which required the removal and reconstruction of a good portion of my downstairs living area including a bathroom and hardwood floors. My homeowners insurance provided me with a list of a half dozen local companies and I interviewed the three with the highest ratings here on google. RestorePro Reconstruction stood out - they were the only one that did not seem preoccupied with increasing the scope and size of the job - and instead only were interested in getting it done right. Everyone I dealt with was professional, competent and responsive. They utilized specialists for all required work: sheetrock, hardwood flooring, sheet rock, cabinetry and trim - and all were talented and did excellent quality work. Special thanks to my project coordinator, Derrick. He was very well organized, highly responsive and a quality person. I highly recommend this company.
Paul Pietryka
05:02 12 Jan 19
Every employee I interacted with at RestorePro was professional and responded quickly. I never had to wait for answers, and they took care of a lot of the insurance paperwork that is normally such a headache. I am so pleased with the workmanship on the new floors in my house, and they took care with all of my belongings during the move. Thank you Derrick, Molli, Jamie, Ashley, and everyone else on the RestorePro team!
Erin Wynia
13:36 12 Jan 19
Unfortunately I had a flood in my home, but Restore Pro was there to the rescue!!! I had the pleasure of working with Molli, Michelle Blake and Jaime! They took the stress away from the process making it smooth as possible. There was a great effort to make sure I understood everything and were aware of every step the process. Most importantly they were there to answer any questions I had whether it was during or after the typical business hours. The customer service was PHENOMENAL!!!! I highly recommend!
Ängela B
18:26 14 Jan 19
We had a terrible mold problem come up very suddenly while family had gone on vacation. The blinds and curtains were closed, AC and heat set so neither would come on. That with the addition of a water heater source hose leak was the perfect combination for mold. It grew out of control before we even knew it was there. I started calling companies well after normal business hours. Within 30 min of leaving a message with the answering service I received a call from Clark. He met with us quickly to get an estimate and then worked us into the schedule after Christmas. He and his crew showed up on time, were very professional and went above and beyond to take care of every item in the house. It was very important that nothing be thrown away so stuff they normally suggest disposing was bagged so we could go through it. We were very impressed with every aspect of working with RestorePro and would highly recommend them. If we ever need services they can provide we wouldn’t hesitate hire them again.
Amy Davis
15:38 15 Jan 19
After water damage in my rental property I called RestorePro and was assigned my project manager David Johnson. David showed up and immediately but me at ease with his professionalism and understanding of this very stressful situation. David managed the project and throughout the recovery he ensured that all work teams were on time and completed assignments with 100% satisfaction. David was always easy to contact and readily available to work out solutions to work schedules that fit my tenants timelines. Of course I hope that I will not need this type of service again, but if needed I will call David and RestorePro.
William Shiflett
14:27 20 Jan 19
May 9, 2018 had a washer to flood the laundry room upstairs and the water ruined my ceiling downstairs. RestorePro was quick to dry out the laundry room. They had contractors repair my ceiling down stairs. That is when the problems began. The contractor took weeks to repair the ceiling. In doing so, they ruined my expensive ceiling fan. The work was not acceptable and had to be redone. They tried to paint the blades of my ceiling fan and pass it as quality. NOPE. Then they purchased blades and drilled holes in them to fit the motor, didn't work. So finally they ordered them. In the meantime, I was unable to use my family room as all of my furniture was in another room. The inspector came by from RestorePro and decided the ceiling work was not acceptable and they redid it a 3rd time. September 6, they finished it. May 9 - September 6???? This was just a ceiling repair. Can you imagine not being able to spend quality time with small kids during the summer months? No board games, no family movie nights, no family meals at a dinner table together. How would you feel for this period of time? I moved all of the furniture myself and told Luke, the owner of RestorePro, "there was nothing else you can do for me, I will repair my house". As a 22 year retired Military disabled Veteran, I have a high expectation for time management and quality of product/service and this experience left me feeling drained, disappointed, frustrated, and at times angry. The laundry room was back in order in less than two weeks, so why was the ceiling such a hassle? I must say that I was not impressed and will not recommend them for any future repair work.
Shelton Faircloth
21:59 22 Jan 19
My first google review---usually don't do reviews but Derrick Taylor and his team deserve it. There are so many moving parts to home repairs, especially if involving insurance. RestorePro was timely, kind, professional, and only used top-notch partners; i.e. wood floor installers, cleaners, plumbers, you name it. I would not hesitate to use them again and refer for any issue. Whoever thought something like this would be pleasant?! Don't hesitate or look further.
M Gellin
21:53 28 Jan 19
My hot water heater went out and flooded my whole house. From start to finish RestorePro was there to make sure the restoration process was completely effortless on my part, they kept me updated on every step of the process. RestorePro is a company that I would recommend to anyone in need of restoration services. This company is full of employees that seem to love their job, they were so nice.RestorePro may not be the cheapest option to go with but I promise you they are the BEST option.
Thomas Bynum Jr
14:21 01 Mar 19
Based on a personal recommendation, I had RestorePro come in to do the restoration after a 2nd floor water pipe burst. (the water mitigation company I used, lost their project manager so I needed to look elsewhere). Derrick was the Project Manager and Molli the Client Care Coordinator (business side). Both were great to work with, readily available and responsive to questions or concerns. All the contractors were professional and polite at all times. The work was done on schedule and my house looks great. We had a few minor issues, which I brought up w/ Derrick and he had them taken care of the next day. The main thing I can recommend is to clearly communicate your expectations (be realistic). Derrick & team want the job done to your satisfaction. I have no hesitation recommending RestorePro to others for reconstruction work.
James Kronk
20:40 04 Mar 19
I had what I thought was a minor water leak from an upstairs sink that created a water mark in the ceiling below. I called another company first, and they immediately talked about ripping up my tile floor and that I should call my insurance company. RestorePro was the opposite. They came out, free of charge, three different times to measure the moisture and ultimately determined that I didn’t need a major fix at all. As Steve and Blake both explained, they are in business to make money, but they are also homeowners themselves who don’t like to be taken advantage of. Instead, they recommended that I contact a handyman to just repair the ceiling. Incredible service, honesty and professionalism that you don’t always see.
Jeffrey Smith
11:31 23 Mar 19
Very good experience. Our coordinator Derrick was very thorough and detailed. He was also super responsive and flexible about getting the job done around our schedule. I highly recommend this company.
James Skyler Sager
17:07 26 Mar 19
I am recommending ReStorePro because they provide excellent service and support. The team is professional and responsive. They ensure that the work is done correctly and timely. A special thank you to my amazing team that we worked with - Michelle, Ashley, Sue and their teams.
Phyllis Lewis
00:32 28 Mar 19
We recently used RestorePro to move out of our apartment after a fire and they packed and moved everything and made the whole experience much less stressful for us. The team were all kind and helpful people and they were really great to work with. Sue was in contact with us to make sure we got everything we needed on our schedule and Ashley and her movers made the actual move a breeze.
Jessica Alvarez
00:33 02 Apr 19
I would recommend Restore Pro to anyone having work done on their house. It is with great pleasure that I write this review. Your organization and staff is incredible!! From the beginning the communication has been outstanding. The daily updates by Joy and Derrick kept us informed. I was most impressed with the "Clean Room" environment created to repair the interior damage. At all times your staff of Julio, Jose, Janita and others were courteous and professional.
Rich Ruhmann
13:43 03 Apr 19
I worked with Sue, Ashley. Lauren, and their crew after a fire in my apartment building forced me to move. During an extremely stressful time, I was very glad to have such a trustworthy and capable team to make the process of recovering and moving my salvageable goods as stress-free as possible. They were extremely professional and helpful. Even before I signed a contract, Sue was gracious enough to give me guidance and advice, which was much appreciated as I was having trouble getting answers from my insurance company. Overall very positive experience.
Mark Steudel
14:25 20 Apr 19
We had mold in our upstairs bathroom and they completed the restoration very fast. They were also very nice, respectful and pleasant. After completing they cleaned up very nicely as well. I believe they cleaned my bathroom better than me. LOL!!!!
Tia Love
13:46 30 May 19
Our business experienced a fire in a multi-tenant building, and though the flames were well-contained, the smoke ruined or damaged everything in our 25,000 square-foot space--carpet, ceiling tiles, inventory, cubicles, electronics. RestorePro quickly became my trusted advisor--not only were they doing the work of getting the space restored, they were helping me navigate processes with the landlord, the city's permit office, the insurance companies, and all the other contractors involved. Their efforts allowed me to focus on retaining our customers and planning for our reopening. RestorePro matched my sense of urgency, and it is no exaggeration to say that they saved our business. And by the way, they finished in under 5 weeks what I had been told by others would be at least a 3-month job. Thank you, RestorePro!
Dennis Cole
12:58 03 Jun 19
We have been dealing with Derrick and Amanda at Restore Pro to help us repair structural and cosmetic damage to our master bathroom caused by a leak. They were wonderful liaisons; communicating regularly with us, our insurance adjustor, and all the various subcontractors (plumber, tile guys, electrician). The team that Derrick assembled was professional at all times, respecting our home and schedules, and their workmanship was second to none. Whenever we had a question, Derrick was quick to respond to our calls and texts, and proactively sent us updates regarding schedules, potential for delay, & cost adjustments. We are very pleased not only with how everything was handled, but by the outcome--our beautiful remodeled master bathroom! Highly recommend Restore Pro!
Polly Clark
00:35 12 Jun 19
Restore pro was great, as they came in and gutted our moldy, water damaged bathroom. The initial crew put down plastic, covered the carpeting and sealed everything that was water damaged and moldy. Derrick was great at communicating and keeping me updated on the project and what would be happening on what day. He kept track of the subs and made sure the work was done In a timely manner. The painter lines and cutting in could use some work as it looks a bit sloppy. It could use a little more attention to detail. The mirror is a bit crooked, as is the towel bar. The vent does not cover the cut out in the ceiling. The job is complete, but the attention to detail and craftsmanship is lacking. I high Recommend Derrick and his supervision, but the quality of the work needs some refinement.
Cyndi Boortz-Marx
01:36 03 Jul 19
When my upstairs master bathroom and downstairs living area flooded in April 2019, I interviewed five companies for the water mitigation. When Blake walked in the door, I knew RestorePro was the right company to handle the job. Blake explained the process in a confident and reassuring manner. I knew I was in good hands. The water mitigation team were very polite, clean, and tidy with the cleanup process. They explained every detail to me before they began. I was very pleased. Blake set me up with the repair estimator, Jamie. Jamie advocated on my behalf with my insurance company. He went above-and-beyond my expectations. He would work long hours and weekends to get the job done. He is very knowledgeable, incredibly polite, and goes the extra mile. I can't say enough good things about working with him. He's a good person and had my best interest at heart. It's rare to find people like him these days.Summer, the client care coordinator, was very sympathetic and reassuring. From our very first phone call, I knew she was looking out for me. She checked on me daily and was a wonderful support throughout the process. She was also very polite and calm which was comforting during the storm. Everyone should have a Summer to help them through a disaster.I had hiccups with my insurance company that delayed the process for several months. RestorePro never left my side, had my back, and guided me every step of the way. The team at RestorePro are very polite, communicative, professional, and trustworthy. I can't say enough good things about them. I highly recommend them. Thank you, RestorePro!
Robin Boudwin
14:04 10 Jul 19
This review is long overdue, I want to start by saying a great Thank you to everyone from the Project Manager to the workers. Everyone was so professional great knowledge of what's being done, and they went over and beyond. I this company will be used again , I'm so Blessed to have meet a great company to do a Fantastic job words can't express how I feel. Thank you so much I hope all is well with you all.
jacqui Baker
14:29 17 Jul 19
After a fire at our home, we worked with RestorePro to rebuild. Specifically, Sue, Ashley and Lauren were truly the bright spots in this entire process. They did our pack out and moved us back into our home and were knowledgeable, caring and careful.
Jacqueline
13:03 17 Jul 19
The entire crew were great. Moved furniture and furnishings from main floor to storage and back. Careful packing and moving. Thanks again for talking care of our possessions Sue and her crew.
Robert Majoros
13:42 17 Jul 19
This team is amazing! Seriously, they have been with me every step of the way which is so important in something so personal like this. My home was hit by a tree and they have gone above and beyond especially Andrew my job supervisor who has made this as smooth of a transition he could. I would so suggest this team to anyone and everyone. Highly professional, efficient and KIND :)
Tammy Gregory
16:58 22 Jul 19
The entire Restore Pro Team did a excellent job restoring my house that was flooded by a burst water pipe. Their communication was excellent, with defined "go to" people for questions, the work was timely and completed faster than I anticipated. The work was also well done and the house restored to a near new condition. Would definitely hire them again, but hope to never have to do this again.
Ray Esclamado
22:20 23 Jul 19
I can’t say enough good things about Restore Pro and especially Derrick. They have completed 2 jobs for us recently and they were great to work with. Derrick walked us through the process and made sure we were pleased with the results. I would recommend them to anyone needing restoration. Thanks for all your hard work!
Cindy Kalet
19:12 24 Jul 19
I am the maintenance supervisor at an apartment complex and use Restore Pro for all of our water mitigation. They always respond extremely quickly and are very professional. The entire mitigation team has been wonderful at addressing all issues and getting them resolved as quickly as possible. Derrick has done a fantastic job on the reconstruction side of things, he communicates everything clearly and stays on top of everything. Thank ya'll!!
Chris Cannon
20:03 24 Jul 19
David Johnson, Project Manager was at our home within 24 hours after a previous contractor decided not to continue job. Aaron met with me several times to make sure floors and carpet were what we wanted and to go through step by step the process of restoring our home. Once work started, progress was made quickly. When we stopped by, Scott and workers were friendly and let us know what they were doing. Did not make us feel we were in the way or bothering them while they worked. They went above and beyond to get us back into our home. Thank all of you for a job well done!
Shirley Francis
02:50 02 Aug 19
We had a kitchen accident. Our wooden floors were damaged and required a complete refinish. We choose to use RestorePro and could not be happier with the service and the results. RestorePro was with us from the beginning to the end. They were a huge assistance with the claim process. Once we started the work every phase of work happened on time. RestorePro's team was very well coordinated. Their communication with us was accurate and expeditious. If we ever had any question, they were answered quickly.Our floor guy, Hernandez was very helpful. He applied multiple samples of finish to our floor and guided us to a great choice!The entire team (and they have a big team) of were honest, helpful and conscientious. I highly recommend RestorePro to help with your home repair!
Robby Chason
00:52 07 Aug 19
I had a water line burst which damaged my hardwood floors and drywall. RestorePro was quick to respond. Everyone from their Customer Care Coordinator to the onsite technician have been wonderful to work with. I highly recommend this company.
Wesley Stout
13:19 07 Aug 19
Call Our Emergency Disaster Restoration Company in Raleigh, NC for an Appointment Today
No matter if you need emergency water damage restoration, mold infestation restoration, or fire & smoke damage restoration, our experts are ready for the job. We will gladly come to your business, education or healthcare facility, or home in order to assess and repair the damage done. You’ll recognize our professional staff members by their RestorePro Reconstruction uniforms and their ability to get the job done swiftly. We’ll gladly work with your insurance agency to make this disturbance as smooth as possible.
Let us turn your panic into peace of mind! Contact us and make an appointment with RestorePro Reconstruction by calling (919) 835-0676. We’ll come to your facility, office or home that same day.
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