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With offices in Raleigh, Charlotte, and Fayetteville, NC, RestorePro Reconstruction is North Carolina’s Premier Damage Restoration Company.
- Proudly Serving:
- North Carolina
- South Carolina
Contact Us
Headquarters
106 Capitola Dr.
Durham, NC 27713
919-835-0676
Southern Pines Headquarters
150 Southmoore Ave
Aberdeen, NC 28315
910-684-5456
Charlotte Headquarters
8334 Arrowridge Blvd Suite i
Charlotte, NC 27273
704-209-4350
Greensboro, NC
336-280-4333
Rock Hill, SC
803-233-3080
Our Core Values
Urgency
We operate in the now.
Customer First
Every Time
Empathy
For your family & business
Integrity
In all we do
Personal Excellence
Living to your potential
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Google Rating
4.8
Thomas Kaney
17:25 13 Feb 20
Andrew stayed right on top of the work. and insured they maintained the required schedule. The workers did an outstanding job, especially the crew redoing the floors.
I couldn’t have ask for a more dedicated group to be working in my new home.
Keep up the good work
Lori Petrovich
16:06 15 Oct 19
Derrick and the RestorePro team were great to work with. They were professional and responsive to questions/concerns via text or email. The designer helped me pick out the perfect luxury vinyl tile flooring. Summer was very personable and kept me informed of the repair timeline and itemized costs. Honestly, my home looks better now than it did before the water leak.
Willard Jackson
17:01 08 Jan 20
It is difficult to give one review because there were multiple teams involved in our recovery. The Mitigation Team and the Moving In/Out Team were spectacular. They both get 5 stars in every area. The Moving In/Out Team was especially excellent as they took care of our every need and did so immediately and punctually in each case.
The Restoration team from RestorePro was also extremely accommodating but punctuality and responsiveness were not quite as good. But the quality of the sub-contractor they chose to re-finish our floors was the killer for this project. The man who owned that company did not follow very clearly stated face-to-face instructions and then lied to us about the results his company produced. I believe that RestorePro will never use that contractor again but we are still left with a result that is not what we were promised and not what we had prior to the water damage. To their credit, RestorePro has made every attempt short of starting over from scratch to remedy the bumbling of this contractor – but if you have had floors done before you know how disruptive it is to your life – you literally have to move out for weeks and live elswhere… Given our age and the impact of this on quality of life, we chose to just live with the inferior floors – I can’t blame RestorePro for that but we have been working this problem for 6 months and just do not want to start over – no matter the cost!
Would I use RestorePro again? Absolutely, but I would not rely solely on the restoration project manager to ensure that things were being done correctly – I would be personally involved at every days work – the project manager we were assigned was young and did not stay on the project every day with the poor contractor. He trusted the poor contractor and I trusted him – both of us made a mistake. The young project manager is a great person and will learn a lot from this project. I would be glad to use him again, but we caught him at a bad time in his maturation on this project. The dishonest contractor mislead him as well as us – listening intently as we explained what we expected from him and then not even showing up when his workers did the work – we showed him we wanted gloss floors – his workers used semi-gloss poly – then he lied to us and told us that it was gloss – like we were idiots – saying gloss required multiple coats and our insurance would not cover that – all a lie! Sometimes, one bad apple can spoil the whole works! This was one of those times!
RestorePro is good – just be sure you get the right sub-contractors on your project!
Steven Dubuc
13:34 03 Feb 20
RestorePro did a phenomenal job on my home. I live in Southern Pines, NC; RestorePro came out the same day I called and started the repairs right away. Their team is very trust worthy, keeping me updated through out the repair and finishing with a quality product. If you have water damage, I highly recommend you use RestorePro, I couldn’t be happier and would use them again.
Kellie Howell
17:24 10 Jan 20
Our water heater exploded and flooded our entire garage and part of our home! RestorePro Reconstruction helped and fixed the entire issue quickly! Brian is amazing and made sure my family and I were taken care of and knew what was going on! I highly highly recommend this company!!!
Deon Shearn
14:35 17 Jan 20
All the work was completed on time and with great quality. If there were delays the office or the project manager would call to inform me. They were flexible with my schedule and very knowledgeable when I asked questions. Great job! The Fayetteville office did an amazing job.
Darryl Munroe
01:12 12 Nov 19
My insurance claim adjuster referred me to RestorePro after the initial company that I choose to help me couldn’t meet me timeline. I had a bathroom shower leak that was leaking through the tiles that affected the lower level bathroom. When the tiles were lifted up to assess the damages, the results were really bad as part of my subfloor was rotted. I was really stressed about this happening since I recently just purchased my home.
When I contacted RestorePro I spoke with Summer and she was very professional and kept in touch with me throughout the entire process. She sent Jamie out who assessed the damages. He went over the repairs that would be needed and wrote up a quote for me on the same day. After assessing the damages, a quote and a timeline was giving to me. I agreed to everything as it was reasonable and very fair. I was then assigned Phillip Love as my project Manager. Philip was the best project manager that I could ever ask for. He really helped my wife and I overcome our anxiety with this process. He was very organized, detailed, professional and he always kept in touch with me to keep us updated with the process. He went above and beyond to make sure that we got back our home to its original condition with no disappointments. Phil was very patient with me and I really appreciate that since I was a challenge customer who was particular in my needs. He was so patient with us when we were picking out our new tiles and choosing our new paint color. He was very knowledgeable in his work which helped us make confident decisions. At the end of the project Phil went over all my repairs to confirm that we were happy and satisfied with everything. Overall everyone who I made contact with at RestorePro Reconstruction had great customer service and was very caring to a customer who was stressed.
Margie Winfield
16:08 19 May 20
The team at RestorePro who remediated my flooded basement were professional and responsive and I’m very pleased with the finished product.
Katherine Firth
14:12 01 Jun 20
One day, I came home from work thinking I’d be able to relax. Instead, I came inside to rain pouring down from the kitchen ceiling because my son left on the bathroom faucet all day (9+ hours).
I never had to deal with this before, so I googled and chose RestorePro based on all the positive reviews.
From start to finish, it was an incredibly positive experience. They successfully completed the mitigation and then worked with me through the entire reconstruction to make sure that 1) quality work was done 2) we could upgrade where I wanted while being very transparent about cost and 3) that my home and my family were treated with respect.
If we have to go through a process like this again, I would 100% hire them again.
Cara Zalcberg Hylton
19:27 02 Jun 20
RestorePro did an incredible job professionally, quickly, and beautifully assisted us in securing our business. I cannot recommend their services with a high enough star rating and while I hope not to have to need their services in the future, if the need did arise, there is no other company that I would call to assist. HIGHY RECOMMEND.
Paul Thompson
18:16 03 Jun 20
I worked with Corey and Kevon who were both very good. I had a pipe leak in my crawl space that resulted in the insulation being removed as well as the flooring in both of my bathrooms. Corey and Kevon were helpful in communicating next steps, as well as making sure we were safe during the demolition.
N San
02:42 08 Jun 20
We recently used RestorePro for our home remediation. Allow me to start by saying that these are some of the most professional people you could ever find in this industry. The Lead Technician, Julio, was very meticulous and knowledgeable. He was very specific in his craft and maintained great communication with me throughout the entire process. The attention to detail given was top-notch! I highly recommend RestorePro due to their quality of work and friendliness of staff.
Vanessa Trout
02:01 08 Jun 20
Our experience with RestorePro was fantastic. I would 100% recommend calling them for help. Once we discovered our water leak upstairs their mitigation team was here in no time (on a Friday night).
Phillip was professional, friendly and helped me understand the process of what would be taking place to fix and repair our home. I could tell each and every employee I met was selected because of their professionalism and attention to detail.
The finished product was beyond our expectations. I’m really picky about the work that is done in my home, notice all the details and was impressed with the finished result.
Their team worked with easily with our insurance. When I told my agent who we called she said “Oh, you’re in good hands, they’re great!”
I couldn’t agree more.
Thank you for the work you did in our home. If you are looking for a professional, relaiable and quality restoration company, call RestorePro.
Sherri Paul
17:22 26 Jun 20
We needed Restore Pro because of an emergency. I would imagine many people do. They were courteous, reliable, professional, and empathetic. The team that responded to our home, Corey, Kevon, and Jack were A++.
Zachery Acuff
14:39 17 Jul 20
I got my first home recently and it feels like it’s just been one problem after another. The most recent issue was a leak in my wall which caused water damage to much of my floors and walls, including some mold growth. Someone recommended RestorePro for mitigation and repair services and I couldn’t be happier with their service! They have been very helpful and they make sure to keep me up-to-date on the process and to see if I need anything. RestorePro has made the stress of home repair issues so much more bearable!
Matthew Daniel
17:45 17 Jul 20
Back in March I had a car that hit my house and we decided to go with RestorePro. I am so appreciative of their hard work and especially for Drew McDonald and for Matt Trembley who served as the project manager. The timing of the accident happening was crazy with COVID-19 going on. They sent out a great crew here who got things done in an incredible amount of time. Matt also kept me well informed of what was on the to-do list during the repair process and clearly answered any questions that I had. I would definitely recommend them to anyone! Thank you RestorePro!
Victor Mastacouris
19:29 27 Jul 20
Had RestorePro come in due to a mold and water filtration over our garage door inside the garage. The were very professional and speedy. They tore out the moldy dry wall and remediated the wooden beams and studs. Even took the time to clean all the debris and left the work site very clean. They also pointed out the probable entry points where water was getting in. Troy and Ashley were very helpful on a situation that could have been much worse if the had not come out. Thank You
Nash Atkins
20:33 30 Jul 20
Love working with RestorePro!! Josh with RestorePro always exceeds mine and my customers expectations. They are professional, courteous, and fast! I feel confident sending my customers to them and I know they will take great care of them!
Sierra Rolon
17:57 18 Aug 20
We used Restore Pro per our insurance suggestion when we had some water damage in our home. Corey, Kevon, and Jack were all very professional and paid attention to detail. We are continuing to use Restore Pro to help with the second part of the job and get everything back to normal (I will update review after that) and have confidence they will do a great job just like the first team. I would use them again and suggest to a friend.
Alli Carter
15:04 26 Aug 20
Josh Oliver and the RestorePro team are very responsive, thorough, and resourceful. Josh and team have helped me personally and at my business with Covid cleaning, customer emergencies, and general restoration questions. No project is too big or too small. Highly recommend!
Wayne Cottrell
13:17 26 Aug 20
Great company. Great response and service. They provide what you need in an upfront, honest and ethical manner. Highly recommended.
Trevor Young
14:32 26 Aug 20
Josh and his team are top notch and great to work with. They’ve taken care of a number of my clients and always done right by them, even if it means turning away a dollar to help a customer. Most of all, I trust Josh and those who work with him. That’s a rarity these days, but something I (and lots of others) truly value. Thanks for all your help when I need you guys!
David Bennett
13:11 26 Aug 20
Josh Oliver and his staff were nothing but helpful and professional in their successful efforts in cleaning up the fire damage in the home of an elderly friend of mine. The immediate response to her need was appreciated so much, as well as the timely completion of the great job that they did!
Mark Tanabe
19:13 20 Aug 20
Restore Pro was sent by our home builder to repair water damage from a leak through our stone mortar. We had incurred significant damage to our guest bedroom closet. Josh and his crew made sure that all areas were disinfected & completely dry before replacing the plywood, insulation, baseboards, & drywall! They replaced the racks & painted the closet. It’s as if nothing ever happened! We highly recommend Restore Pro for any restoration project needs. They’re professional, personable, thorough, and extremely competent. In this pandemic era, they were totally compliant with health and safety precautions. Thank you RestorePro!!!
Taft Howell
18:33 20 Aug 20
I was pleasantly surprised with the service from the beginning of my interaction with RestorePro.
I had a water leak in an upstairs bathroom that ran overnight, therefore I didn’t notice it until morning. There were multiple areas upstairs affected, fortunately the only downstairs area affected was the garage. That being said, the repair was going to be costly.
Initially my insurance company(if I were reviewing them at this time, it would not be 5 stars) balked at the quote. RestorePro worked with my insurance company on my behalf and was able to justify all expenses. The insurance company responded the next day and accepted the estimate.
As far as the repair, the workmanship was beyond reproach. High quality, on time as scheduled, with very respectful employees. They treated my home as if it was their own. With the pandemic, my boys and I were home a lot during the restoration. They treated my family with upmost respect, while doing high quality work.
One of the main things that I was pleased about was the communication provided. Bobby Head was the project manager. With me never going through a project like this, I had a lot of questions, some of which were probably simplistic in nature. He was very patient with me and my questions. If I had a question, he was accessible to me by phone, text, or email. The turn around time with his responses was minutes to less than 10 to 12 hours. If I reached out to him late in the day(after 6), I would generally have a response by 8 or 9 the next morning.
I really appreciated the emails at the beginning of the week with the plans for the week. Letting me know what was going to be done, and who may be working in the house.
I highly recommend RestorePro. They are not neccesarily someone you would like to meet, but they are an incredible group of people to have in your corner when you need them.
Justin Thigpen
15:19 26 Aug 20
I’m an insurance agent and RestorePro has done work for many of my clients. Josh and the RestorePro team are true professionals in this field. They are fair and knowledgeable and always do the right thing.
Nathalie Gordon
16:14 19 Sep 19
Mayfaire Apartments used RestorePro after a fire occurred and damaged five units.. We learned really fast how great this Company is to work with. From the first night of the fire they we here to help before the fire trucks left. The patience and service not only to the Property but the Residents as well was outstanding. Mike was the Project Manager and was efficient, great with the every Resident and made sure his crews delivered quality outstanding work. This company is wonderful!
Eva Knight
12:38 09 Sep 20
Great customer service, very quick to respond and gives detailed estimate for repairs.
Angela Dean
04:06 09 Sep 20
I needed leak repairs resulting from the solar panels leaking. Corey Ritter contacted me and scheduled an appointment to inspect my home. He was very courteous and prompt. He explained all that was needed and provided me with an estimate within one day. He found other issues with my home and referred me to another specialist to further assist me. Corey was very helpful and professional even though I couldn’t use his services. What an outstanding guy. If I have any future home repairs, Corey will be the first person I call.
Thanks so much Corey!!
Angela D.
Andrew Smith
17:46 08 Sep 20
Corey, Kevon and Jack did a great job! They communicated through out the process and were very responsive to questions.
Brad Saunders
17:39 10 Sep 20
Corey, Julio and Antonio were great! Hard workers, respectful, on time, and kept up with communication. Highly Recommended.
Randy Sears
23:55 20 Sep 20
2 seperate water damages occurred in our house. Both crews were excellent. Very pleasant. Extremely neat work. I would definitely call again and highly recommend!
Gabriel Estevez
14:09 23 Sep 20
–TLDRs:
1) Ask for Corey Ritter as your Project Manager – literally the best to run projects from start to finish hands down; best experience.
2) If you’re doing business with RestorePro via your insurance co, give yourself and RestorePro plenty of time to get the pieces together. It REALLY is a waiting game when going through insurance + COVID, etc to have your project completed from Start-to-Finish.
–Summary
This is now my second experience with RestorePro, but this one warrants a review.
My experience from Start-to-Finish (Demo-to-Restoration) on both occasions have been very lengthy, but to be fair, both claims were through insurance, so that in itself takes time. Give yourself plenty of time if you’re in a rush to get things done for whatever reason!
On one occasion, there was a long gap in time between communication to which I thought RestorePro had dropped the ball completely and left me with an unfinished job.
However, I want to personally recognize Corey Ritter, a Project Manager for the Restoration portion of my 1st claim, who’s attention-to-detail with little-to-no knowledge of what’s all been done, was able to pick up the pieces and get the job finished! His past military experience (I was able to pick that off pretty quickly) was keen in his understanding and ability to adapt to the project.
The job was completed with haste after Corey took charge, so thank you Corey & the Demo/Restore teams respectively.
Ken Stark
21:38 24 Sep 20
Shut off valve for our dishwasher let go during repair of the appliance and flooded our kitchen.
Corey and the crew he assigned were very thorough and professional from the first “assessment” to completion of the drying out process, keeping us informed as to progress and next steps. Great job.
Scott Mega
20:41 24 Sep 20
Big thank you to Corey Ritter, and the folks from Restore Pro for the mold remediation we had done. Very prompt and responsive customer service and made us feel like we were a priority.
Kerry Hutchins
17:58 25 Sep 20
Everyone that I interacted with at this company were friendly, courteous, helpful, professional, and patient! I hope I don’t need to use their services again, but I certainly would go to them as my first choice if I find myself in a similar situation. I would highly recommend this business.
Brian Johnson
14:13 30 Sep 20
RestorePro was recommended to me by my plumber after they repaired a split waterline that had damaged our bathroom and hallways. RestorePro was on site within two hours of my call. Corey and his team put my mind at ease almost immediately with their confidence and clear communication. They shared the remediation plan, their rationale, and their expected timelines–all were spot on through the process. I appreciate them valuing the trust we put in them and delivering on their promises.
Olivia Dorton
13:09 09 Sep 20
I work for an insurance company that refers Restorepro to our clients and we have always had a great experience with them. We also used the team to come into the office to do a sanitizing spray after COVID started and they were on time and quick in their process. I will always recommend Restorepro for any of my clients clean up/restoration needs.
Debra Shea
20:13 10 Sep 20
Restore Pro is a great company. They are professional, timely, and Corey Ritter was excellent in helping me today with issues I had in an apartment. I am an apartment manager in Chapel Hill and sometimes we have issues with apartments – Restore Pro has always been there to help us when we have a need. I highly recommend you check them out!
Jarrett Sullivan
12:39 08 Oct 20
Corey R. and the restore team did a great job removing the damaged areas in my home. I was very happy with Corey’s responsiveness and clear communication about the work to be done. Corey’s team also did a great job, they were very professional and clean. I would highly recommend RestorePro to anyone in the area and recommend working specifically with Corey as well.
Alex Burt
15:16 26 Aug 20
As an insurance agent, I trust RestorePro with our clients’ claims. They are always quick to respond and easy to work with from start-to-finish. Josh is awesome! They truly help the claims process go smoothly, which keeps clients happy. When they are on the job, I don’t have anything to worry about. Thank you for all that you do.
Anne Miesel
13:15 15 Oct 20
Connor D. and his team were great to work with in cleaning up a sewage backup in my house. Connor had his crew out the same day I talked with him to start the clean up process. The team was very professional and efficient in their work. My house smells much better and I appreciate the promptness of their work.
Jessica White
15:37 15 Oct 20
Corey R. and the restore team did an excellent job removing the damaged areas in my home. I was very happy with Corey’s responsiveness and clear communication about the work to be done. Corey’s team also did a great job removing the mold and clean up in my crawlspace. They were very professional. I would highly recommend RestorePro to anyone in the area and recommend working with Corey and his team.
Our Mission
To make a positive impact in our community and our customers’ lives while also glorifying God by being faithful stewards of all he has entrusted to us.
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