Residential & Commercial Damage Restoration Raleigh, NC

RestorePro Reconstruction

4.8

Based on 480 reviews

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RestorePro Reconstruction

See all reviews Write a review

Austen Thompson

22:17 01 Oct 24

Josh Goins and Leo & Team were awesome! Great knowledge about the industry and always put the customer first. Leo’s attention to detail and empathy about the water loss was impressive. 5 Stars!

sebastian person

18:58 04 Sep 24

GLORIA SAVED OUR MARRIAGE😅. Seriously she changed the appearance throughout the whole house to the point where it looks brand new in every room. Her expertise guidance and advice deserves recognition, while her facilitation skills are the best I have ever seen in my life. Restore Pro has a gem on their premises!

Deborah Frazier

18:31 02 Aug 24

Leo and Victor came to finish mitigation work after another company did not work out.The nicest guys and so professional.They advised of each step they were doing as it was a big job. When leaving Leo showed pictures of the work done and explained next step.Project Manager: CameronRestorepro reconstruction DurhamI could not be happier being involved with this companyDfrazier

Carol Smith

20:10 16 Jul 24

Restore Pro handled our water leak at our home. They did an outstanding job! From Leo on the demo crew, Anthony and his crew on the reconstruction, and our project manager Daniel… all were great to work with and very professional! Highly recommend!

Daniele Tumminello (K0EAN)

21:22 13 May 24

I hired RestorePro after a water leak from the upstairs bathroom.The team for the water mitigation responded quickly and started straight away. They also took care of the restoration and they were amazing, very professional. Especially the assigned project manager, Julio Bermeo, was outstanding. They really understand the discomfort situation you are in with the water damages and really put the customer needs first. They do everything they can do quick, in the right and best way.If you will ever need a company to mitigate and restore from damages, Restore Pro is the company to hire. No Doubt 100% !!!!

Kuan Ho

21:32 27 Apr 24

When a flying rock broke one of my client’s office front door on Friday after hours , Icontacted Jason at Restorepro . He had a carpenter at the office within one hour. The carpenter swiftly boarded up the door with professionalism and skill, complete in 30 min . I couldn’t be more impressed with the prompt response and excellent craftsmanship provided by Restorepro. Highly recommend their service for any restoration needs .

Robert Foss

13:32 16 Apr 24

RestorePro handled restoration of multiple rooms in our home after a second floor bathroom valve failed while we were out of town, causing extensive water damage in five rooms and the crawl space. Initial remediation had been done by another company that we weren't too pleased with, and our insurance company linked us up with RestorePro. This became something of a nightmare for them because of incompetence (and genuine weirdness) on the part of the insurance adjuster, who proved quite difficult for us as well as RestorePro to work with. Numerous individuals at the RestorePro home office in Durham were involved at several points along the way in efforts to deal with this compication and all but one of them were quite responsive and helpful in dealing with a variety of problems caused by the insurance adjuster.The actual restoration work was handled wonderfully by our contract manager, Craig and his team. The work was high quality and we couldn't be happier. When we provided a detailed punch list of minor tweaks, as well as when we requested some interim course-adjustments (as we changed our minds), Craig was patient, highly responsive and on top of everything. Unlike some CMs, he was on site frequently to ensure things were being done and being done right. Anyone who has ever been though a home construction project knows that things inevitably don't always go exactly as planned. Whenever these sorts of things popped up, they were handled quickly and to our complete satisfaction.We expected this was going to be a very trying experience owing to lingering supply chain problems from Covid, heavy demand for restoration services because of natural disasters, and a booming housing market. It turned out to be an unexpectedly happy experience. We credit Craig for most of that, and the overall efforts of the RestorePro team for the rest.

Kara Pan

17:14 08 Apr 24

Had a great experience with Josh from RestorePro. He is very friendly and explained the work in details. The job was done professionally and the site was cleaned after work done. The administration office called several times to follow up on the work, and the price is reasonable.

Elizabeth Ibikunle

20:12 04 Apr 24

I love working with Austen and the team at RestorePro. The apartment community I manage has experienced challenges over the past two years. Some jobs have been major and some minor; in any situation, these professionals have been there every step of the way. I love the level of response time, communication and kindness. They are my go to! Great job guys and gals.

Brittany Rodman

16:13 04 Apr 24

RestorePro is my go to company for a variety of restoration needs, but especially water leaks. Not only do they quickly respond to my calls, but they provide prompt and comprehensive service. The techs always keep me updated throughout their work, and the admin team delivers thorough reports of the damages and scope of work for restoration. I've called on RestorePro for years as a trusted vendor. My direct representative, Austen Thompson, is always attentive to clients' needs and questions. Great organization, quality work, with top tier representation.

Robert Foss

22:03 31 Mar 24

RestorePro handled restoration of multiple rooms in our home after a second floor bathroom valve failed while we were out of town, causing extensive water damage in five rooms and the crawl space. Initial remediation had been done by another company that we weren't too pleased with, and our insurance company linked us up with RestorePro. This became something of a nightmare for them because of incompetence (and genuine weirdness) on the part of the insurance adjuster, who proved quite difficult for us as well as RestorePro to work with. Numerous individuals at the RestorePro home office in Durham were involved at several points along the way in efforts to deal with this compication and all but one of them were quite responsive and helpful in dealing with a variety of problems caused by the insurance adjuster.The actual restoration work was handled wonderfully by our contract manager, Craig and his team. The work was high quality and we couldn't be happier. When we provided a detailed punch list of minor tweaks, as well when we requested some interim course-adjustments (as we changed our minds), Craig was patient, highly responsive and on top of everything. Unlike some CMs, we was on site frequently to ensure things were being done and being done right. Anyone who has ever been though a home construction project knows that things inevitably don't always go exactly as planned. Whenever these sorts of things popped up, they were handled quickly and to our complete satisfaction.We expected this was going to be a very trying experience owing to lingering supply chain problems from Covid, heavy demand for restoration services because of natural disasters, and a booming housing market. It turned out to be an unexpectedly happy experience. We credit Craig for most of that, and the overall efforts of the RestorePro team for the rest.

19:48 25 Mar 24

We had a pipe break upstairs that caused significant damage to the ceiling of our downstairs bedroom. RestorePro had someone out the next day. They were professional and friendly and had everything sorted out quickly. A great experience!

Michael Kaney

23:14 07 Mar 24

Restore Pro was extremely responsive, thorough, and dedicated throughout. Our Project manager Josh, did a great job managing the work, coordinating other consultants and being responsive and very communicative with us. They were happy to assist with whatever we needed.

Elizabeth Cannady

18:19 23 Feb 24

Craig and his team were very easy to work with. He had strict requirements from the insurance company as far as timeline was concerned. I am so happy that we chose RestorePro to do our restoration due to a tree that fell on our home. I would recommend Restorepro to any of my friends and family.God bless everyone involved.

Diana Woodhouse

19:50 09 Feb 24

William and Alfredo at ResorePro have the best vibes. They are nice, professional and fast. They did the cabinet removal with care. They ended up helping with a separate issue, staying longer than they probably anticipated. I also liked the music they listened to. This company has my recommendation!

Valerie Williams

02:18 31 Jan 24

We had an amazing experience with RestorePro . The crews were top notch. They were efficient and had a high level of skill. They finished a big job in a timely manner and worked very hard to complete it with as little disruption to my mom as possible. I really can’t recommend this company any more highly.

Curtis H.

15:15 24 Jan 24

My insurance company recommended RestorePro, and within 12 hours after the fire at our home, we had 15 guys at our house, during a holiday weekend, putting a temporary roof on our home. The team has been very compassionate, friendly, responsive, and helpful during this traumatic event and process. I have selected them to do the rebuild, and we are just starting this process, and feel confident they will do good work.

Diana Hill

00:45 15 Nov 23

Prior to some staff turnover we had a rocky experience. General Manager Joey Ozment came to our rescue and outreached us with the intentions of hearing our side of the story, improving training for his employees, and making our experience end on a fair note. Although it wasn’t perfect, I was pleased to be treated like a human in the end by a manager that listened and trusted us and used our story for the betterment of his company. Bravo.

Mike Semko

13:22 07 Nov 23

Ashlee Akins and RestorePro were incredibly responsive when water was pouring through our kitchen ceiling from a leak in the bathroom above! They helped me through the insurance claim process, remediated the water and mold and set up our repairs. Highly Recommend!

Gururaj Mohan

20:31 25 Aug 23

Absolutely professional from start to finish. They took care of each & everything. Identified the water leak & damage, worked with insurance, implemented immediate remediation measures and permanent restoration. Clear communication and quality work. Special shout out to Julio (Restore Pro), John (Aces up) and all their amazing workers. I m truly inspired with their entire team. Keep it up RestorePro !

Christopher Tidwell

19:15 25 Aug 23

Where to start.. from the beginning Restorepro was very quick to respond and made things easy. I had water damage from a roof leak and needed a portion of my upstairs ceiling replaced. When I spoke with Lillian Capobianco after getting scheduled, I told her that I may need to delay the appointment because of course when it rains it pours, my AC just happened to go out around the same time I was set to have this work done. Due to needing to repair my AC I would be short on funds. She proactively offered to allow me to stay on schedule and to work with me and allow me to pay the remainder of the bill after an upcoming pay day. The biggest surprise though was when I was at work when they got to my house. She noticed water damage on my kitchen ceiling from a separate event that I was going to wait to get repaired when I had the funds to do so. I believe she possibly felt for me because of the bad events happening back to back and she repaired my kitchen ceiling at no cost to me. I was blown away by their generosity, professionalism and compassion. I would highly recommend this company.

Rashal Turnbull

22:44 23 Aug 23

The crew we had was wonderful! They were professional, clean, knowledgeable, and worked quickly to get everything removed out of the room they were working on (picture below was taken less than an hour after they started). I hope to never have to use RestorePro again (who wants water damage)but if I do, I will definitely call RestorePro.

Greg Young

16:27 23 Aug 23

After a tree and flooding wiped out my house in Fall 2022, RestorePro reconstructed it from emergency tarp-up, water mitigation, pack-out, and rebuild. Every member of their customer-facing team - from back office accounts to rebuild project manager - was professional, cordial, honest, responsive, helpful, and compassionate the whole way from beginning to end. This review would be very long if I named every member of their team who deserves a shout-out for the help they gave to my wife and me during this stressful time. I would remiss, however, if I didn't thank Craig Ecenrode, our RestorePro project manager, who for the 9-month rebuild was a pleasure to work with: he not only made sure his crews did the highest quality work but also spoke to us by phone several times a week to keep us in the loop and met with us many times for project status reviews. I must also thank Katie Pierce, RestorePro estimator, who worked extra diligently with my wife and me to make sure we always had understandable and accurate numbers for this very large project. I am also very grateful to Morgan Collins, RestorePro Client Care Coordinator, who reached out to us regularly throughout our long project to check if my wife and I had any questions or concerns about anything at all. RestorePro couldn't have any better team than these three, and I think you couldn't have a better reconstruction company than RestorePro.

Beth Boyce

20:13 16 Aug 23

Everyone we dealt with at RestorePro and especially Lillian was very professional and extremely helpful as we navigated this situation. The repairs to my home were well done, beautiful and good quality.

Ivar Svinis

22:14 31 Jul 23

We had a cat urine problem; RestorePro helped greatly in getting rid of the smell. They treated the entire area and paid extra attention to some specific trouble spots. They were easy to schedule with (including coordinating with our carpet removal/install) and even came back for a second coat on one particular spot at no extra charge. We appreciate their attention to detail and their customer service. And most importantly, no more cat smell!

Iris Pounds

14:30 21 Jul 23

The professionalism and unbelievable responsiveness are unmatched!!! Lillian and her entire team at Restore Pro turned an unfortunate situation into a seamless resolution in record time. Additionally, every step was well communicated and agreed upon before any work was done. Therefore the end results were better than before because of Lillian's eye for details. There were too many others to name individually, but from the customer service to the water mitigation guys to the restoration vendors , you guys were so awesome with my home restoration...and for that I thank you all!!!!

Hailey Queen

16:04 28 Jun 23

RestorePro was super helpful in getting our bathroom dried out after a leak. Cameron & Lillian were especially helpful & informative throughout our process. We have an old house and asbestos was found in the drywall, and they were very helpful and having that professionally removed and working with our insurance company in our process as well. Communication was excellent throughout the process.

Andre Mann

14:25 11 Nov 22

Lillian Capobianco is a real professional who looks out for a clients needs first. We used RestorPro for drying out our home after a pipe burst and they did an excellent job. When it was time to do the restoration, Lillian saw the scope of work, and recommended we use our own contractor since it was a better fit. It's truly-trust building to have a professional tell us that the scope of work was outside the core work of her own company. I can recommend this company knowing they will do what is best for the client and not take advantage of a situation. Thanks Lillian for all your help and hard work! And thanks, RestorePro for a great job in flood remediation.

Sarah Swanson

14:46 13 Oct 22

RestorePro was wonderful to work with. My water heater failed on me and water leaked under my vinyl flooring all over my first floor.The entire team was professional, timely and kind. I had multiple contacts through the stages of the process - Morgan, my Customer Care Coordinator, JR and Antonio on the Remediation part of the work, and Lillian, my project manager for the new floor installation. Each person was communicative and informative.The remediation team was timely and efficient in pulling up my floor and getting everything dried out, which gave me peace of mind. When that was done, Lillian brought over some wonderful samples of flooring to choose from. After I selected one, the installation day was less than a week later. Lillian also kept me updated on changes. I ended up needing to pick an alternative floor choice for several reasons. When they started installing the alternative and it was not exactly the color I had wanted, she had the installing process paused so she could send photos and verify that I was happy with it first.Throughout every step, Morgan also reached out several times to see if I had questions or concerns. There was a bit of time between Remediation and Installation where an estimate was being gotten and approved by insurance, and when I asked about where in the process we were, she immediately had that information for me on what step we were on and what would happen next.I now have new, beautiful floors thanks to the RestorePro team. I highly recommend them!

Lafayette Scott

14:42 07 Sep 22

You know I’d been suffering since my hot water heater broke and flooded. Causing moisture in walls and floor. After months of dealing with others and seeing no results. Lillian Capobinco with Restore Pro came to my rescue. She showed up on time with a smile on her face and gave me the results I was looking for. Quick and friendly service. Providing me the options I wanted and needed within my budget. God forbid anything happens to my home again, but if it does I feel better knowing the people at Restore Pro have me covered.

Jet Titus

18:49 26 Aug 22

We engaged RestorePro when the sewer stack broke in a townhome rental we own in Raleigh. They were prompt and professional in handling the remediation while minimizing the impact to our renter. They provided a reasonable remediation and repair estimate and worked directly with our insurance adjuster to get the work approved. Lillian, our project manager, did an excellent job of communicating with us and finding sub contractors to make repairs quickly and efficiently. While I hope we don't have to engage them again, I would do so without hesitation if the need arose.

amanda witting

21:56 09 Aug 22

Dave Smith is the absolute best! If you ever need anything, he responds with urgency and the best professionalism. Him and his team are reliable, knowledgeable and they truly get the job done. It shows that they take pride in what they do and servicing their customers!

Hayworth Kimberly

19:47 03 Aug 22

I highly recommend RestorePro Reconstruction for remediation and restoration needs. Dave Smith is amazing and provides great customer service. He makes sure the job gets done accurately and always take great care of his customers. I can always count on him in any emergency situation. I appreciate the professionalism and timeliness the RestorePro Team offers.

Tara Kazazian

13:20 28 Jul 22

I want to share how amazing the team at RestorePro is! I have worked in the multifamily industry and Real Estate industry for many years and Dave has been my Go To rep for a long time. Whenever there is an emergency in my professional world or for any of my friends or neighbors, I always have them call Dave immediately and he always has his crew out there asap! They are extremely fast to respond (important during a flood emergency), and their quality of service and work is superb! Thank you Dave and team for all you do!!!

Robbie Norris

17:04 27 Jul 22

I am an Insurance Agent and refer RestorePro to my clients with confidence. I always get positive feedback. I would not hesitate to use them if I needed them for my own home.

David Pyle

12:06 27 Jul 22

Jason Storey and his team were great. He was fast, responsive, and took care of me through the whole process. I would recommend Jason and RestorePro to anyone.

Lauren Montagne

16:00 08 Jul 22

Our master bath flooded in the townhome we rent, and Victor and Josh came out from RestorePro to put up dehumidifiers and industrial fans to air out the carpet that was affected. This whole situation has been a huge headache, but working with both of these gentlemen was a BREEZE. They were absolutely remarkable - personable and professional, they helped put us at ease during a time where we really needed it. I cannot recommend them, and the overall company, enough. Thank you, thank you, thank you, Josh and Victor!!!

Mary Andrews

16:36 07 Jul 22

It’s not a good day when you need RestorePro but these guys were so good to work with they made the situation more bearable. They were here within an hour of being contacted and started work shortly thereafter. Tony and his crew worked long days including hours in a scorching attic to help dry me out after a leak in my hot water heater which is housed in the attic. They were very thorough, explained what they were doing and why and addressed all my concerns.

Ryan East

14:38 06 Jul 22

Our home was flooded by a faulty dishwasher and we needed the tear out process done quickly to begin rebuilding. JR and his crew from RetorePro were incredible. Very professional and great work. My wife was home through the removal process and went on and on about how amazing the experience was with the tear out. Wonderful experience would recommend JR and his crew for any and all projects.

Michael Brinson

02:17 26 Apr 22

The entire goes above and beyond anytime we need them. From the fantastic customer service, to the final details. The team has done amazing work over the years for many of our apartment communities.

Shelly Smith

20:35 25 Apr 22

Nathan is the most professional and speedy restore guy in the business! I highly recommend for a fast quote, repair and completion thank you so much for making my ruined business anew again!!!

Tom Stoner

14:21 19 Apr 22

We used RestorePro to repair our hardwood floors that were damaged due to a leaky dishwasher.Julio was assigned as our project manager after the mitigation process. He kept us informed on what was going on and what the next steps would be. Never were we left guessing or not knowing what was next. Very professional.RestorePro would call weekly to check-in and would ask if we had questions or concerns.Our experience was very positive and I would not hesitate to use them again or to refer them to anyone.

Andrea Ehinger

19:26 01 Mar 22

Heidi was especially helpful getting everything set up and resolved in a timely manner. I appreciate her help!

Kelly Driscoll

15:06 17 Feb 22

RestorePro came quickly when we identified a leak in our heating unit - due to their prompt and professional emergency service, water mitigation was completed quickly and damage to our home was minimal. Everyone on the team we worked with was courteous and responsive to all our questions and concerns. Highly recommend.

Miss Dee

19:07 13 Jan 22

Being a single woman having to handle tasks the man should handle has been overwhelming for me because people have tried to take advantage of me.My project manager, Obie, was the best. From day one he said, "I will take care of you" and he did just that throughout the process. Communication is big for me. I understand that things happen and there may be delays, so if any were foreseen Obie communicated that with me.The entire team was AWESOME from Mrs. Isabel crew who packed and unpacked my house, to Mrs. Martinez (office personnel) calling every few days to see if I had questions/concerns, to Obie seeing everything through.The finished product is beautiful and I couldn't be more satisfied. Thank you all for a wonderful renovation experience.

Tony MacNaughton

21:44 30 Dec 21

The entire team at RestorePro has been fantastic so far. We had a water line leak on the first floor that made it's way through the walls and under the hardwood floors. The demo portion of the work is complete and Corey, Justin and team have been fantastic. They are very professional and helped answer all our questions. They always called forst and were on time for every visit. The next phase (reconstruction) will begin soon with RestorePro and they have been a great team to work with so far!!!

Alberto Medrano

22:35 27 Dec 21

I just wanted to thank RestorePro for performing all the water mitigation work in my townhouse. We had a major event where the expansion pump burst and pretty much flooded the whole house since the water heater is located on the third floor. RestorePro was quick to deploy their team and equipment and had the situation under control in no time. I was afraid that after they dried up the house it was going to have a mildew smell, or mold but none of this, and I believe was because of their techniques. We had a small discrepancy with the insurance company but Corey from RestorePro was able to mitigate the situation and assist me in getting all covered, he was extremely professional and very pleasant to work with. I would recommend RestorePro

Ann Chavez

16:20 20 Dec 21

The entire team at RestorePro were absolutely awesome. We had a leak behind the wall in our washroom, which damaged the adjoining master bedroom, and bathroom behind the shower and floors. From the minute they arrived, they were professional and very knowledgable about what needed to be done. They answered any questions that we had during the process. They always called first to confirm their arrival and was always on time. They kept the work area clean and secure. They protected my floors, always wore masks and took off their shoes when necessary. Josh and Juan worked very hard removing the damanaged walls and flooring. They set up the equipment and explained to us what they were trying to accomplish. They're an awesome team. The second team, who came in to take readings of the moisture content, were equally as professional and courteous. I am glad that I decided to work with RestorePro and would definitely recommend them to anyone who might need this kind of service. We are going into the reconstruction phase of this process after the New Year. I'll post a final review once the project is completed.

Carol Golin

18:30 16 Dec 21

I would like to give an outstanding review to Sue and her personal property team! They were prompt, efficient, respectful and professional! They took great care of our thigs and were very considerate and empathic of our situation and what we had been through with the fire. I so appreciate their hard work, dedication and respectful kind manner!

Flo Jacques

19:43 14 Dec 21

RestorePro restoring my home was the least stressful part of the entire claims process. Once I got through the hoops insurance companies usually add to every claims process, it was smooth sailing. The assigned project manager at RestorePro, Jake, was receptive, responsive, and prompt. I appreciate the level of professionalism and customer service.

Rachel Morris

11:51 03 Dec 21

We are so thankful for Josh Oliver, Corey Ritter and the team. Our mitigation was completed timely and all of the team was helpful even the office staff when you call. They were honest and prompt in their communication in addition to showing up ready to work. I highly recommend working with them.

Lindsey Mantei

20:23 30 Nov 21

Our apartment community began working with RestorePro in June of 2020 after a large flood that occurred in one of our apartments. Since June, we have used them for a multitude of services they provide. James Wood is a wonderful Mitigation Manager - he makes us feel like a valued client and that we are in good hands!

Cory Byerly

18:50 29 Nov 21

Still currently working with this company to repair massive water damage to my home. Wanted to specifically mention Josh and Cameron. They’ve been extremely communicative through the first few weeks while I’ve been overwhelmed. They’ve answered questions, and have gone above and beyond to explain what they’re currently doing and each next step. So helpful. Highly recommend this company!

Christine Quante

20:47 23 Nov 21

The entire team was very responsive. JR, Antonio, Chris, Marty, Donnie, are just a few that helped in the water remediation in my downstairs. They called and scheduled their visits. They were on time. The Project Manager, JR, explained in detail exactly what the cleanup process would be. Then the team delivered! Seamless process in coordinating with my insurance company too. Would definitely recommend!

Claudia Barrett

03:08 10 Nov 21

Jake & his crew were great. Everything was professional& I would definitely hire them again.

Donnise Brown

15:06 09 Nov 21

I noticed some water damage on my first floor ceiling, in my kitchen, which is directly over my master bathroom. I didn't know what to do or what was causing it. Restore Pro was recommended to me to try. Corey came out the next day after I called Restore Pro to take a look at the damage. He walked me through the steps of what could be causing the issue and how to fix it. His team came out and did an awesome job of locating and isolating the leak. Katie called me to follow up and to update me on next steps, as well. The whole team is great! I would definitely recommend Restore Pro. I look forward to working with them when I decide to do some upgrades to my home.

Donna Whitley

17:41 21 Oct 21

It all started with a hot water leak that created more damage than I could have imagined. I reached out to Restore Pro and their demo/remediation team set a standard that the rest of the business/teams will have to measure up to. It started with my first call with JR Woods, who I must say has made me feel like a priority through all of this. He was quick to explain the process and to get his team on the project. That team was Josh Goins and Juan Torres. These guys were not only professional, but they also left everything clean, made me laugh through the chaos and let me know step by step of what to expect along the way and have been phenomenal to work with. Kathleen is so sweet and has also been great about checking in with me, making sure everything is going well and that I didn’t need anything else along the way. My ONE and ONLY complaint is that I don’t get to work with this team on the entire project and must move on to the next team for the last leg of this restoration. JR, Josh, Juan, and Kathleen, I can’t thank you enough for everything, nor can I say enough great things about your team. Thank you again for making the first steps of this process a pleasant one!!!!!! Your customer service has been second to NONE!!!! YOU guys’ ROCK!!!!

sterling glenwood

20:41 10 Sep 21

Our business has used RestorePro for the third time this past week. I thought it was about time that I take the time to say something nice about them. We are a historic, mid-rise apartment building in Raleigh. Our projects are on the smaller side for them but they have treated our business with the utmost care and respect. We have found the team at RestorePro to return our calls quickly, get an estimator to our site also, quickly and best of all, we have found them to be quite reasonably priced! We will use them again, should the need arise.

Kelly McHugh

17:34 09 Sep 21

In June of 2020, in the middle of Covid, our family suffered a major home fire. The crisis management skills the RestorePro team demonstrated was phenomenal. They professionally and compassionately stepped in to help us navigate the restoration process. They provided assistance on all levels - from the dwelling reconstruction, to the care of our personal contents as well as insurance interfacing - they are pros. We truly felt taken care of during a very uncertain time. We will be forever grateful to the entire team. Thank you!

Regina Smith

22:00 10 Aug 21

RestorePro came in and started working on fixing my water damage. Corey was very nice, well they all were. All the guys that come by to work were helpful with answering my question and explaining the process. I would highly recommend RestorePro especially my crew very nice guys. Thanks Corey, Josh, Juan and Justin. They were always on time and good with the clean up.

Kenlisha B

19:43 10 Aug 21

This review is based on the contractor Jaimie Wood. The day of my house fire was devastating for me . Jaimie reached out and helped make sure that I/we understood everything that was happening from that day going forward and he made sure that my family was not too overwhelmed being they lost mostly everything inside. Even though I went with a different company to do the overall work I would recommend Jaimie as an individual contractor. Customer Experience do go along way. Thank you Jaimie !!

Ryan Sultan

20:29 06 Aug 21

Jake and the restore pro team were AWESOME! Jake was on time for every appointment and always returned texts and calls. The process was informative and moved quickly with a solid plan of action. Our bathroom remodel from a plumbing leak came out beautiful which included all new tile, paint, plumbing, shower reconstruction and glass installation. Highly recommend Jake and his team to navigate you through a tough ordeal! A plus is how clean and organized the guys worked.

Lorraine Ali

17:05 23 Jul 21

If I could give this company 10 stars, I would. The work performed was great and I can't say enough about the customer service. The project manager Kyle was amazing and literally always on time. The work was completed quickly and the finished work was superb. I am very happy with the service and highly recommend this company for all of the reasons above and more!

Diane

21:39 14 Jul 21

We Were extremely pleased with RestorePro - Troy and his team (Ulises, Will, and Mario) provided outstanding service in the demolition of water damaged bathroom and mold remediation in the kitchen ceiling. Throughout the process, no damage was done to interior of our home, and they worked the entire day to complete the task at hand.Troy was eager to please in all that he did. Not only was he professional, but also personable and kind. We are very thankful for Troy and his team and the great work that was done.

Kirk Cassels

20:53 22 Jun 21

Immediate response to the query, with up-to-date communication ensuring an efficient and timely process throughout! Absolutely seamless with insurance, providing a BIG relief. Patrick and Josh are great guys who were thorough and informative every step of the way,

Eric Strausz

16:41 19 Jun 21

Great place to pick up used furniture and other items. They were wonderful about picking up our sofas recently for donation. Have dropped off many items to them in the past. Great Organization, very friendly folks!

Martha Williams

13:04 08 Jun 21

Liz From Durham WroteRestorePro Durham is a great team! They provided efficient and careful support after my parent's kitchen fire and worked seamlessly with other teams involved. Sue Williams led the team with calm, positive direction and gave our family a feeling of confidence going into a very stressful, confusing situation.

Bryce Reid

01:43 03 Jun 21

I’m very happy with the work performed by RestorePro. I arrived home to most of my house being flooded so I called on a Sunday after a holiday and Corey Ritter’s crew was out in less than an hour to start the drying out process. They worked directly with the insurance company to get an estimate together. I also used them for the reconstruction process. Chris Davis’s crew did good work. I felt informed about what was going on throughout the process. I appreciated the weekly calls from Ashley or Molly just to make sure I was happy with everything and to see if I had any questions. There was an issue that arose after construction was finished and Chris quickly got someone out to take care of it. I highly recommend RestorePro.

Hannah Williamson

14:35 27 May 21

Jason & Leslie are both great to work with! They always respond super fast & answer all questions! This company goes above & beyond to provide the best service possible for all their clients.

Robert P. McNeil, Sr.

15:22 17 May 21

RestorePro was great from start to finish! I hope to never go through this experience again, but would definitely use RestorePro if necessary. The Project Manager - Jake - was exceptional in his communication, promptness, and attention to detail with regards to the repairs and follow-up . He was very professional and courteous throughout.Thank you.

Robert P. McNeil, Sr.

14:02 07 Apr 21

JR and his team were very professional and courteous throughout the entire process. The project was clearly explained with timely follow-up by all staff. They were careful to protect the home during entry and removal of equipment and supplies.Thank you!

Taylor Nichols

15:50 24 Mar 21

I have never had any major damage to my home before so this was/has been a very new and stressful experience. RestorePro and the employees I have worked with (Corey, Scott, Antonio, Juan and Ashley) have all been incredible. When I first called to get something scheduled, they put me on their top priority list right away. I was kept up to date on when they would be coming by, what they would be doing and what I needed to do to prepare. Corey was amazing to work with and answered any and all of my questions that I had right off the bat. He was extremely helpful and open about the whole process. Antonio and Juan were the two gentlemen that had to rip up my floor in order to make my home livable again. They were extremely efficient, polite, professional, and made sure I was as comfortable as possible given the circumstances. Their work was fantastic. Ashley always kept me in the loop on scheduling and was available to call or email at any time. With a large home project like mine, that is super valuable. Scott explained the next steps in my process and kept me up to date. I felt prepared throughout the whole experience. The entire RestorePro team has been phenomenal and I would recommend them for any project. Thank you!

Samuel Murray

14:28 23 Mar 21

We could not have had a better experience with RestorePro. They were on our property within an hour of a water damage situation ready to work. Corey, Matt, Drew, Christian, and their entire team was professional, knowledgeable, and performed at a high level. I would recommend them for anyone in need of emergency restoration work and will definitely be using them again in the future when the time comes.

Dan Vad

20:51 16 Mar 21

RestorePro Reconstruction provided their services when our house flooded. RestorePro came out the very next day, assessed the damage quickly and accurately. I highly recommend ResorePro services for their honest, well executed, no nonsense service. They made the process of getting our house back in order easier than I ever imagined. Thank you!

Abby Garcia

02:01 12 Mar 21

We had water damage to our flooring due to an overflowing toilet. What a nightmare! However, I immediately reached out to RestorePro (around midnight) and I was connected with the on call Manager right away who walked me through my next steps. I am thankful for Josh Oliver for getting his amazing crew to my home right away (on an early Sunday am) and reassuring me that they would take care of us and not to worry. Ashley called me periodically to check on things and to see if I had any additional questions or concerns. Antonio and Juan were so kind, so professional and very knowledgeable. When it came time to take my flooring up, they spent a good bit of time prepping the area to ensure the rest of my home was not covered in dust and dirt from the removal. They worked nonstop when they were at my home. JR was the Mitigation Manager in charge and was also very professional and did a wonderful job communicating the next steps with me. When I had a question or concern, he was happy to explain things to me and point me in the right direction. They are an amazing team. I hope that I don’t have to call them again only because I do not wish to have anymore water damage or any other type of damage to my home, but if I were to, I know exactly who to contact! Thank you so much to the entire team at RestorePro!

Brittni Adams

14:19 03 Mar 21

Highly recommend RestorePro! The water line to our fridge bust and flooded the kitchen. This was the first time we have ever had something like this happen. RestorePro did a great job and were very professional. Juan, Antonio and Corey were always there on time and we’re great about working with our schedules. They were also very informative and answered any questions we had throughout the whole process.

Bryan Jones

08:51 28 Feb 21

Thank you for rebuilding my friends home after they had a major fire loss! I have used your services in other markets so didn’t hesitate to refer you to my friends. There house looks amazing and are beyond happy. I will continue to send business your way!

david & jennifer robinson

00:18 20 Feb 21

JR, Corey, and the team were AMAZING. Right from Day 1, JR made us feel more at ease, explaining every detail at every step of the process. I can’t imagine how stressed we would have been without them! JR was incredibly thorough and friendly (and very patient with our questions!) The updates from JR and Corey made us feel totally on the same page throughout the entire process. We can’t say enough about them: we are SO glad we went with this company. Thank you, JR! Thank you, Corey! Thank you, RestorePro!!

Jennifer Blanchard

23:22 09 Feb 21

RestorePro has been awesome with our water damage clean up, drying and inspection. Corey, Kevon and Jack were so great and easy to work with. They all knew what they were doing and did it efficiently. Very responsive. They were even great with my dog. I highly recommend this company and their service!

Megan Chadwick

16:39 20 Jan 21

Corey, Kevon and Jack did a fantastic job mitigating all the damage from a water leak that saturated my crawl space, carpet and laminate. The team made sure to explain everything and took time to answer all my questions. They were accessible and kind. I would highly recommend RestorePro because of the work they did. And continue to do now with the restoration process.

Israel Cruz

15:39 18 Jan 21

I am still in the process of getting my home repaired from a water leak; however, my current experience with this company has been amazing. I have been working with Corey, JR, and Adam and they have been nothing but great and responsive to my questions related to the repairs needed.The group of individuals that I am working with are always respectful of my time and our home in trying to make the repairs and fully transparent on what to expect. They were also very responsive to e-mails and texts when inquiring about when they would coming by the house to do work.I will continue to update my review with all the work being completed, but this business is really great to work with so far.

Tara Wind

13:58 15 Jan 21

RestorePro was on-time, professional and efficient. Juan and Antonio are so friendly and hard-working. They were here until late at night when my water damage first happened and also helped with the demo in the following days. Corey and his staff communicated with me well via text or email. Highly recommend!

Sarah Stribling

01:40 06 Jan 21

RestorePro really went above and beyond helping to address the mold issues I was having in my house. Joe came out for the initial inspection and was extremely thorough and checked out every issue I asked about no matter how small. He was happy to answer any and all of my questions and give recommendations for how to prevent the mold from returning. He came out immediately after calling and had a team come the next day to perform the cleaning. Jimmy and Chris were absolutely wonderful and cleaned all of the mold beyond what I thought was possible. They even cleaned all of my windows when they were only expected to clean the ones with mold growth. It’s like living in a whole new house, and I can sleep well knowing that my house is safe from mold. The entire team is incredibly nice and a pleasure to work with. Thank you so much for all of your help, RestorePro!

Anthony Ciotti

17:45 17 Dec 20

I had water damage to my third floor bathroom caused by a overflowing water tank. RestorePro was there quickly. The team led by Jacob Gay was very professional. It was a pleasure working with him. He kept me informed every step of the way. His team did a excellent job. I would definitely use RestorePro again if needed. Thank you.

Sarah Ford Neorr

16:08 02 Dec 20

So grateful to Corey, JR, and the team at RestorePro for their great work! We had extensive water damage to our hardwood floors and crawlspace due to a leaky dishwasher. This crew was reliable, professional, considerate, and fast! Easy to work with, reassuring, and they definitely know what they are doing. I never want to deal with water damage like this again, but if I had to, I would absolutely call RestorePro!

Lynn Queathem

18:53 16 Oct 20

RestorePro performed cleanup in my daughter’s townhome following a fire that occurred in the unit next door to hers. We were referred to RestorePro by our insurance agent and chose them to perform the work over the other companies we consulted. We worked with Sue, the contents manager, who was extremely professional, provided realistic guidance and recommendations, and was quick to respond and followup on all of our questions and requests. The team who performed the interior cleanup arrived on time, was exceptionally thorough, and careful. We would highly recommend RestorePro to anyone who needs any type of restoration services.

Jessica White

15:37 15 Oct 20

Corey R. and the restore team did an excellent job removing the damaged areas in my home. I was very happy with Corey's responsiveness and clear communication about the work to be done. Corey's team also did a great job removing the mold and clean up in my crawlspace. They were very professional. I would highly recommend RestorePro to anyone in the area and recommend working with Corey and his team.

Anne Miesel

13:15 15 Oct 20

Connor D. and his team were great to work with in cleaning up a sewage backup in my house. Connor had his crew out the same day I talked with him to start the clean up process. The team was very professional and efficient in their work. My house smells much better and I appreciate the promptness of their work.

Brian Johnson

14:13 30 Sep 20

RestorePro was recommended to me by my plumber after they repaired a split waterline that had damaged our bathroom and hallways. RestorePro was on site within two hours of my call. Corey and his team put my mind at ease almost immediately with their confidence and clear communication. They shared the remediation plan, their rationale, and their expected timelines--all were spot on through the process. I appreciate them valuing the trust we put in them and delivering on their promises.

Debra Shea

20:13 10 Sep 20

Restore Pro is a great company. They are professional, timely, and Corey Ritter was excellent in helping me today with issues I had in an apartment. I am an apartment manager in Chapel Hill and sometimes we have issues with apartments - Restore Pro has always been there to help us when we have a need. I highly recommend you check them out!

Alex Burt

15:16 26 Aug 20

As an insurance agent, I trust RestorePro with our clients’ claims. They are always quick to respond and easy to work with from start-to-finish. Josh is awesome! They truly help the claims process go smoothly, which keeps clients happy. When they are on the job, I don’t have anything to worry about. Thank you for all that you do.

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