Charlotte Restoration | Commercial & Residential

4.6

Based on 62 reviews

14:09 23 Nov 21

Contractor hit a water line and flooded basement. Chris rearranged schedule to come out and provided great advice that save thousands of $$.

Terrence B

12:53 15 Oct 21

Where to begin.. One of the most unprofessional business I've worked with. Left fans ON for over two weeks after mitigation because they forgot even though I reminded them. the reason I had a leak was the toilet broke but one of the crew members left feces in the toilet then covered it up after they found out the toilet was broke. I had to clean it weeks later after I found it cause they wouldn't come out to clean it! My insurance company recommended them but I would do your research first. All they care about it the bottom dollar here

Pam McGrath

15:41 19 Jul 21

RestorePro has been an excellent resource for my clients and I. Their professionalism and empathy are top notch while getting the job done. They have high quality equipment and communication to keep you informed. Stephanie and the whole team go above and beyond to be sure the job is done right and the client is happy. They will continue to be a top preferred vendor for my friends, family & clients.

Heidi Macdonald

17:56 22 Jun 21

I am a property manager and have had several emergency situations that restore-pro has CAME TO THE RESCUE!! They are fast, friendly, efficient and will be the folks I call in any future situation. Don't hesitate to call them for any of the services they provide.....You will be glad you did!!!

Mia Peguese

22:32 29 May 21

This is a great company to use if you would like to take a seat, lean back and relax. They explained the process of everything and got started the same day, as when they came to take a look. Joshua spence was amazzzzing and lead me thru the whole process day by day. I would recommend this company to anyone that wants a job done right and by the books. 10/10

L T

14:17 30 Apr 21

RestorePro provided fast service and made repairs to my home quickly after a sewer back up. My insurance agent referred them to me, and I am so glad that they did. They helped me put my house back together quickly and it looks better than it did before! Landon and Leslie are very knowledgeable and do great work. My new floors are beautiful! Thank you RestorePro! I hope I don't ever need your services again, but if I do, I know who to call!

Aimee McMillan

12:55 30 Apr 21

I had a water leak in my home and Landon and Leslie responded promptly and had all the repairs made quickly. I hope I don’t ever need to use them again, but if I do, I know to call RestorePro! Great communication and speed of repairs. Seamless start to finish.

Laura Patton

01:57 08 Feb 21

Restore Pro is top notch. We had water damage at our school and they came immediately! They arrived very quickly and they were so professional. They worked hard and explained their process thoroughly. They returned on time later to verify everything was drying properly. I highly recommend them and although I hope I don’t have to, will gladly use them again. Their number is saved in my phone!

Kathryne Johnson

15:24 29 Jan 21

I am so glad I found RestorePro! I've used the Charlotte, NC branch at the community I manage for several water mitigation and restoration items, and I am always impressed with their customer service, professionalism, cleanliness, affordability and knowledge! Stephanie is one of my favorite vendors to work with! Always with a smile and eagerness to help! 100% would recommend! Thank you RestorePro!

KELTON WOOD

15:16 29 Jan 21

We love RestorePro! Fast response time, communicative, efficient, reliable and clean! We've used several restoration companies in the past for water mitigation, and none compare to the level of expertise and attention to detail that RestorePro provides. Each representative with company is helpful and knowledgable, and are always available with a smile on their face! Highly recommend to anyone needing restoration help!!

Melissa Babcock

23:59 12 Jan 21

So wonderful! Very professional, and great communicators. I worked with Christopher McWhorter, who came in and immediately was able to identify the problem area and diagnosis the issue. He was also kind enough to help direct me though another project I had going on to be up to our states code! Knowledgeable, and compassionate professionals.

Staci Howell

22:28 12 Jan 21

RestorePro has helped me out numerous times always with professionalism and great customer service. When we bought our home we had some repairs that had to be done and they had Landon come out and get us an estimate to submit for reimbursement in negotiations and it truly helped and then the teams that came out to do the repairs were timely and efficient and worked around our schedules. Josh recently came and fogged my business due to potential COVID exposure. He was polite, educated and arrived the same day as my request. Lastly, Brian has always and continues to be helpful in all areas of the business. From answering my many questions, sending me recommendations on repairs and always taking care of my clients when they have a claim. I will continue to use RestorePro for not only myself but for my business as well. They have been great to work with I highly recommend them.

Barbara

00:22 01 Jan 21

Working with Restore Pro? Get ready to wait... and wait... and wait some more. Just when you're ready to pull out your hair you might get a company rep to show up and actually do something other than dish out empty promises.Restore Pro is terrific at paying lip service, scheduling work to be done then not showing up. No phone call, no "Sorry, can't make it," nothing. This company has gotten too big for its own good and my recommendation is use a smaller company.One positive note I must point out - after waiting for months, when I was on the brink of finding another company and about to report Restore Pro to the Better Business Bureau, my job was assigned to Kyle VanAernum. He was the first Restore Pro employee that took action. He coordinated the necessary work crews and in less than a week my house was back to normal. Restore Pro owes Kyle a huge debt of gratitude - I certainly do.

James P

18:37 11 Nov 20

Having worked with RestorePro since the Charlotte branch opened; I can attest to their drive to be the customers 1st and best choice. Trust their guided process throughout the job and know you’ll be satisfied. Life isn’t perfect so when it creates a mess RestorePro is who you want to clean it up.

Anita Wilson

20:54 05 Nov 20

RestorePro was recommended by my insurance after I had to fire the first company I hired. After being frustrated with months of dealing with the old company, RestorePro came in and took over the job. Jessie was very professional and thorough with providing detailed info about the process, pricing, and expectations. Kyle was the manager for my project. He was professional and easy to communicate with throughout the process. Any questions or concerns I had, Kyle was on it within 24 hours. Glad to finally have repairs done!

DJ Threat18

00:27 04 Nov 20

My insurance agent recommended RestorePro and I'm so glad they did! From start to finished I was kept in the loop. Chris, Jessie and Kyle were fantastic, very pleased with the service and quality of work done. Highly recommend!

Amy Newcomb

18:12 06 Oct 20

We had water damage by our sliding glass door and our State Farm rep put us in touch with RestorePro to help us with the damage and claim. They worked like a well oiled machine walking us through the claim process, working with our insurance adjuster, getting the estimates for the damage and repairs over to the adjuster quickly, and then getting all of the vendors lined up and work completed right on schedule once the claim was approved. Everyone I spoke to at RestorePro was professional and knowledgeable. Jessie called my insurance agent when the adjuster initially denied a hotel stay during construction and he made sure the hotel stay got approved for us. Thank you for caring and making that happen Jessie! Our project manager, Kyle, was fantastic! He had a wonderful work ethic, great communication and very fast getting questions answered. He even got all of the work done before I gave birth, which was a challenge for them & the vendors, yet he made it happen. His efforts for keeping to a schedule were very considerate and so appreciated by our family. I highly recommend RestorePro when you have damage to your house, you will be in great hands. Request Kyle if you can, I can’t imagine a better project manager than him!

Steve

22:01 20 Sep 20

Brian and his team at RestorePro offer the highest quality of service and quickest response to unexpected losses due to fire, wind, and water. Clients can expect to have the support they need, and should feel confident they are in the best hands when they need it most. We have never had a bad experience using RestorePro, and would recommend Brian to our closest family and friends without a doubt!

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